Branch Manager

As a Branch Manager you will be responsible for the day-to-day operations of our branch in Lichfield, including managing staff, achieving sales targets, ensuring excellent customer service, and maintaining operational efficiency.

This role is perfect for someone with a strong background in automotive parts or aftersales, excellent leadership skills, and a commercial mindset.

Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm

Key Responsibilities

• Lead and manage all branch operations, including sales, customer service, warehouse and logistics
• Drive branch performance to meet or exceed sales, profit and service targets
• Develop and maintain strong relationships with trade and retail customers
• Oversee stock control, purchasing and inventory accuracy
• Manage, motivate and develop a team of staff including sales advisors, warehouse operatives and drivers
• Ensure high levels of customer satisfaction and deal with escalated queries or complaints professionally
• Monitor and analyse branch KPIs, reporting performance to senior management
• Ensure all operational and health & safety procedures are followed
• Support marketing and local business development activities
• Recruit, train, and retain high-performing staff

Requirements

• Proven experience in a management or supervisory role in the motor trade
• Strong understanding of automotive parts, operations or aftersales
• Excellent leadership, communication and customer service skills
• Commercial acumen and a results-driven approach
• Good organisational and time-management abilities
• Punctual, reliable and trustworthy
• IT literate, with experience using stock and sales systems
• Full UK driving licence