Receptionist

JLL

Meet & greet all those entering the building in a warm, professional and polite manner
Answer incoming phone line and direct calls internally where possible
Maintain confidentiality of all appropriate communications and documentation
Assist with training existing staff and new hires.
Record and enter data for guests / contractors attending site
General tasks as assigned by Office Manager
Managing people signing in, and giving out security passes.
Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness.
Maintaining the Security and Health & Safety expectations of JLL and the client.
Be able to complete the required training of JLL and the client.
Take in post and deliveries, and make contact with the relevant people to collect.
Taxi bookings
Keep the reception area tidy at all times
Professional and bubbly attitude and appearance
25 hours per week, Monday-Friday 08:00-13:00

Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
Good communication – responsive to the requirements and changes
Deliver ‘best in class’ Customer Service and Satisfaction.
Embrace and utilize technology to capture and facilitate improvements.
Develop and maintain excellent client relationship based on open and honest communication
Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints