Ward Receptionist-AMU

The closing date is 9th Aug 2026

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Anticipated Interview date(s) 18/08/2026

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Job summary

• Evidence of a good standard of Literacy / English language skills
• Knowledge and understanding of data protection and maintain strict
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)

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Main duties, tasks & skills required

Receive all patients, colleagues and visitors, both face to face and on the telephone in a professional, sympathetic and supportive manner.

Liaise with nursing staff, and volunteers to ensure the effective running of the service

Arrange transport for patients when required

Ensure that all health records are appropriately traced and distributed as appropriate in accordance with the health records policy

Direct patients and visitors to other departments and wards as requested.

Answer telephone enquiries from a variety of internal and external sources

File documentation as necessary and return notes to Coding when patient discharged

Priorities workload, multi-tasking to deal with reception desk, telephone, filing as well as demands of other members of Team and patients

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At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options to help you balance work and life

NHS pension scheme for long-term financial security

Generous annual leave allowance to recharge and relax

A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

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Communication and Key Working Relationships

Effective and efficient liaising is required between staff within the department.

Build good working relationships with colleagues to ensure there is good and efficient teamwork.

Always maintain a courteous and helpful manner.

Check patients' demographic details and overseas visitor status; update the patient record system as necessary using the NHS spine or GP surgeries where necessary.

Ensure that each patient is treated as an individual.

Deal with all patients' concerns, passing on appropriately those which cannot be immediately resolved.

Respond to emergency situations by initiating the cardiac arrest number 2222.

Manage internal and external telephone calls to the department in a professional and helpful manner.

Work flexibly as part of the team maintaining efficient systems and processes relating to outpatient appointments including maintaining accurate records.

Liaise with nursing staff, and volunteers to ensure the effective running of the

Notify patients of any possible delays in investigations/clinic appointments as appropriate.

Develop effective working relationships with all staff groups to ensure everyone achieves optimum results and maintains good patient care.

To work flexibly as part of the team to ensure the department operate effectively.

Planning and Organisation

Ensure discharge summaries are posted to patients if not completed on

Maintain IT systems and keep live

Ensure that work is prioritised and that any work not completed at the end of the shift is communicated via the communication book for following receptionist in a clear and logical manner.

Receive and distribute internal and external mail as

Update ward whiteboards

Send faxes and e-mails, photocopy documents, shred waste, as

Priorities workload, multi-tasking to deal with reception desk, telephone, filing as well as demands of other members of Team and patients

Analytics

To independently manage own workload on a daily basis; and to demonstrate the flexibility required to respond to interruptions and changing priorities.

Responsibility for Patient / Client Care, Treatment & Therapy

Receive all patients referred, register any new patients and book them onto the computer system from the information given by the

Update all patient details as necessary.

For more details on the role please refer to the attached job description.

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Person specification

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Qualifications

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Essential

Educated to GCSE level or equivalent

Good standard of literacy and numeracy and spoken English

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Desirable

Five GCSEs at grades A-C or equivalent one of which must be English language

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Experience

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Essential

Experience of administrative duties

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Desirable

Experience of working with the general public

Experience of working in a health care setting

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Additional Criteria

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Desirable

Evidence of a good standard of Literacy / English language skills

Knowledge and understanding of data protection and maintain strict

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Effective time management (Planning & Organising)

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact

Jayne Parker

***email_hidden***

01823342164

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Pay scheme

Agenda for Change

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Band

Band 2

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Salary

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£25272.00 to £25272.00 Yearly

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Contract

Permanent

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Working pattern

Full-Time

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Reference number

184-OL-OR-5430

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Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA

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