Service Desk Coordinator

ROLE: Service Desk Coordinator

LOCATION: Glasgow

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a motivated and enthusiastic Service Desk Coordinator to join our team. This is an excellent opportunity for someone looking to develop their career within facilities management and service delivery. You'll gain exposure to all aspects of the Service Desk function, working closely with engineers, contractors, managers and customers to ensure the efficient delivery of maintenance and compliance activities.

Role Responsibilities

• Learn all aspects of the Service Desk Coordinator role and develop a strong understanding of service delivery processes.
• Schedule and plan works for engineers and subcontractors to ensure efficient resource allocation.
• Update and maintain jobs within the Maximo CAFM system and Click planning platform.
• Raise and manage Purchase Orders for contracted works, ensuring they are approved and processed correctly.
• Review certification, worksheets and contractor reports, identifying and recording any remedial works requi
• Produce Management Information and customer reports as required.
• Prepare quotations and supporting documentation.
• Build and maintain positive working relationships with colleagues, engineers, customers and supply chain partners.
• Upload and maintain certification, purchase orders and associated documentation within Maximo.

Required Qualifications & Skills

Applicants should be able to demonstrate the following:

• A willingness to learn and develop within the role.
• Good IT and systems skills, with the ability to learn new platforms and technologies.
• Excellent communication skills, adapting communication style to suit different audiences.
• Ability to work effectively under pressure in a busy and fast-paced environment.
• A creative and analytical approach to resolving issues and identifying improvements.
• Ability to work collaboratively as part of a team while also managing individual responsibilities.

What's in it for you?

Our market-leading benefits package is designed to support your lifestyle, wellbeing and future.

• Access to a virtual GP for you and members of your household, providing expert medical advice by phone or video.
• Financial wellbeing support through Salary Finance, including access to earned pay before payday and competitive loan options.
• Access to our flexible benefits platform, Choices, where you can purchase additional annual leave, dental cover, critical illness insurance and technology products.
• Thousands of discounts through our MiDeals platform, covering retailers, gyms and leisure activities.
• Cycle to Work scheme.
• Life assurance of up to four times your salary.
• Enhanced pension contributions.
• Save As You Earn scheme and Mitie Matching Share Plan.
• Recognition through the Mitie Stars reward programme, including the opportunity to win cash prizes throughout the year.
• Excellent training, development and career progression opportunities through a wide range of learning resources.

There's a place for you at Mitie – join us today.

Together our diversity makes us stronger.