Wellbeing Counsellor - Night Shifts - Home-Based

Wellbeing Counsellor – Night Shifts – Home-Based

Location: Remote but must live in the UK

Hours: 37.5 hrs/week

Salary: £31,000 plus night shift bonus

Remit

Compass Associates is proudly working with the leading Employee Assistance Programme provider to recruit for a Night Service Wellbeing Counsellor for their 24/7 helpline.

You will work from home, delivering compassionate, safe, in-the-moment emotional support and guidance over the telephone to individuals accessing the helpline. Working in line with the BACP Code of Ethics, you will deliver high-quality support to callers who may be experiencing emotional distress or a mental health crisis. This could include individuals presenting with safeguarding concerns, bereavement, suicidal ideation, or an acute exacerbation of a pre-existing mental health condition.

During each call, you will conduct clinical and risk assessments, provide appropriate advice and signposting to relevant services and professionals, and maintain accurate clinical records. Although this is a fast-paced helpline environment, you will also have allocated time each week where you will deliver structured video counselling to your own caseload of clients.

Location

This is a home-based role but candidates need to live in the UK.

Hours

This is a full-time position working 37.5 hours per week. The overnight service operates between 7:00pm and 8:00am, offering flexibility in both the length and frequency of your shifts. For example, some Counsellors choose to work 7-hour shifts, Monday to Friday, while others prefer three 12-hour night shifts followed by four days off.

Benefits

• Night shift allbonus
• Regular clinical supervision
• 25 days annual leave plus bank holidays
• Day off for your birthday
• Company pension
• Life insurance
• Company sick pay
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employment Assistance Programme
• Company incentives and monthly social events
• Free use of the onsite gym
• Further training and CPD opportunities

Essential Criteria

• Minimum Level 4 Diploma in Counselling
• A minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent
• High level of computer literacy, including on the phone and online CRM systems
• Excellent communication and customer service skills, with the resilience, drive and passion to support individuals in distress.
• Experience working in a telephone-based or helpline role would be highly advantageous
• Previous experience working with individuals who are high risk or with suicidal ideation

Interview Process

Informal phone call followed by an interview with the Counselling Managers.

Contact Details

If you would like to be considered for this exciting opportunity, please contact Lynette Robb directly on 0161 509 0419 or email an updated CV to ***email_hidden***.

Recommendations

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £500 voucher or charity donation for a successful recommendation.

*Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted*