Casual Night Duty Manager

Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT

Salary: Paying up to £13.57 per hour, plus excellent benefits

Schedule: Casual contract working hours between 8am–8pm days and 8pm–8am nights, Monday to Sunday

Ready to impact a better future?

As a Casual Night Duty Manager in our Lilleshall Leisure Trust team, you’ll help ensure our facilities operate safely, smoothly and confidently throughout the day and night. Your work will create a positive experience for visitors while supporting the delivery of high-quality leisure services.

You’ll play an important role in maintaining a safe, welcoming and well-managed environment for colleagues, customers and visitors. By supporting operational excellence, responding to challenges and leading teams effectively, you’ll help create a positive impact on communities and encourage active, healthy lifestyles.

What you’ll do as a Casual Night Duty Manager

• Oversee the facility during day and night operations, ensuring safety, security and customer satisfaction remain the priority.
• Lead, support and motivate colleagues to deliver a high-quality customer experience.
• Open and close the facility and carry out security, safety and site-wide checks in line with Serco Management System procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action and maintaining control.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action to ensure compliance and continuous improvement.

Does this sound like you?

• Experience in facility management, ideally in a supervisory role.
• Knowledge of Health and Safety at Work legislation and safe working practices.
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and effective problem-solving abilities.
• A First Aid at Work certificate, or willingness to obtain one.

What We Offer

• Free Gym membership
• Staff meal, physio discounts
• Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• All Leisure Benefits - Trust and Serco Leisure Employee Benefits
• colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact ***email_hidden***.