Operational Control Centre Controller

About Strathclyde Partnership For Transport

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships, serving a population of more than 2.2 million people across 12 local authority areas in the West of Scotland.

SPT’s role is to bring together local authorities and key regional and national partners to plan and deliver an integrated, sustainable transport system that supports inclusive economic growth, tackles inequality, and improves quality of life. At the heart of this is a clear ambition: to deliver a world-class, low-carbon transport system that meets the needs of people and communities now and in the future.

SPT sits at the centre of regional transport planning, combining strategic insight, robust analysis, and practical delivery. The organisation plans and supports transport across all modes, working closely with councils, Transport Scotland, the Scottish Government, operators, and communities to shape how transport services evolve over time.

Alongside its strategic planning role, SPT delivers and supports a wide range of transport activity across the region. This includes investment in bus services, infrastructure and subway, management of major transport programmes, and the delivery of passenger-focused improvements that help keep communities connected.

SPT is now entering a period of significant transformation. Completion of the Subway Modernisation project, major programmes such as Bus Reform and Clyde Metro represent some of the most ambitious transport initiatives ever undertaken in the West of Scotland.

Together, they will reshape how public transport is planned, governed, and delivered, placing passengers, communities and long-term sustainability at the heart of decision-making.

This is an organisation with a strong public service ethos, a collaborative culture and a growing national profile. For professionals who want to work at scale, influence long-term outcomes and help deliver meaningful change, SPT offers a uniquely compelling environment.

You can read more at our SPT website.

Having upgraded our Subway stations and introduced a new fleet as part of our Subway Modernisation Project, our next major milestone will be transitioning operations to our new state of the art Operational Control Centre.

As well as an excellent remuneration package, giving p otential earnings of £42K to £46K gross inclusive of shift allowance, SPT offers a great career average pension scheme, free Subway travel and subsidised bus or rail travel to and from work.

About The Role

We have a great opportunity to join our Subway Operations Team. The Operational Control Centre (OCC) Controller will safely, efficiently and effectively control the operation of Subway train services in compliance with SPT’s policies, procedures and legislation. They will maintain competencies and participate in the development of modern working practices to enhance subway service performance. The OCC Controller will support the delivery of new systems embedded within the subway modernisation project and take a proactive role in the provision of the Subway service.

About You

The ideal candidate will have a working knowledge of incident response and a good understanding of customer service principles. An in-depth understanding of train operating principles and railway Rules, Regulations and Emergency Procedures are desirable. An understanding of the safety critical requirements of a light railway system and multiple rail control software are also desirable. Experience of working within an Operational Control Centre and liaising with senior staff. You will have strong communication skills, both written and verbal with experience of using communication systems in an operational environment. You will be a highly motivated individual and contribute positively to improve ways of working and embrace evolving changes and technologies.

You will be educated to standard grade level in English, Maths and Arithmetic or equivalent. A transport industry professional qualification is desirable.

Full time hours will be 35 hours per week working a maximum 5/7 shift pattern. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.

You will be based at the Operational Control Centre, Robert Street, Glasgow.

Please note, this position falls into the high-risk category under the Alcohol and Drugs policy and therefore is subject to for-cause testing procedures. You will also undertake aptitude testing as part of the recruitment process.

What We Can Offer You…

• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• 33 days Annual and Public Holiday Entitlement
• Membership of the Local Government Pension Scheme
• Group Life Assurance Cover
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free, plus one for a member of your household
• Discounted Season Rail Tickets - maximum of £667 towards the cost of an annual rail or bus ticket
• Flexible working options
• Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union

How to Apply?

To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is 22 July 2026 at midnight.

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.

For applicants with special requirements, or if you have any questions, please email quoting the above reference.