GP+ Community Administrator

As a GP+ Community Administrator, you will provide comprehensive administrative and referral coordination support to our GP+ Community Services, helping to ensure patients receive timely access to care and supporting the efficient operation of our Urgent Care services. This is a newly established role with the opportunity to develop and evolve alongside the service.

You will

• Coordinate and process patient referrals, including using NHS e-Referral systems and managing referral pathways accurately and efficiently.
• Manage appointments, patient registrations, cancellations and administrative activities across EMIS and SystmOne, ensuring high standards of data quality and service delivery.
• Act as a key point of contact for patients, GP practices and healthcare providers, responding to enquiries professionally and helping to resolve issues quickly and effectively.
• Support the wider operational team through mailbox management, handling telephone enquiries, monitoring tasks and notifications, stock management and office cover arrangements.
• Contribute to the continuous improvement of services by escalating issues appropriately, supporting colleagues with system processes and participating in training and service development opportunities.

You'll join our GP+ Community Services team. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

This role may be for you if you:

• Have strong administration skills and are able to manage multiple priorities in a fast-paced healthcare environment.
• Are an excellent communicator who enjoys building positive relationships with patients, GP practices, healthcare professionals and colleagues.
• Have a proactive approach, strong attention to detail and are confident using IT systems, ideally with experience of healthcare systems such as SystmOne or NHS referral systems.
• Take pride in delivering excellent customer service and can work both independently and as part of a supportive team.
• Are committed to confidentiality, safeguarding, information governance and maintaining high professional standards.

Contract type: Permanent, Full Time

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’.
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses.
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service.
• Blue Light Card employer – access to thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a Disclosure and Barring Service (DBS) check will be required prior to appointment.

Pay: £25,272.00 per year

Benefits:

• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Work Location: In person