Bank Service Assistant - Mental Health - Wellsprings

The closing date is 22nd Jul 2026

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Anticipated Interview date(s) TBC

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Job summary

We are looking for a dedicated and enthusiastic Bank Facilities Service Assistants to join our Bank team on our Wellsprings site, which will cover Rydon, Holford and Pyrland Wards. In this varied and rewarding role, you will help maintain a safe, clean, and welcoming environment for patients, visitors, and colleagues.

You will work closely with the Facilities Team Leader, ward staff, and other colleagues to deliver high standards of cleanliness and support core ward services. Service Assistants within the hospital play a key role in our ongoing fight against hospital acquired infections by ensuring that the ward is cleaned on a regular basis to a consistently high standard and make a valuable contribution in the wider care team that supports a patient during their time in hospital.

If you are reliable, motivated, and passionate about supporting patient care, we would love to hear from you.

No previous experience is necessary as applicants will be fully trained in all requirements of the job.

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Main duties, tasks & skills required

Your day-to-day work will involve maintaining high standards of cleanliness across a range of areas and shared spaces. By following National Cleaning Standards and infection control procedures, you'll help protect patients and staff and take real pride in the difference your work makes.

Mealtimes are an important part of patient care, and you'll support this by preparing, reheating, and serving meals in a safe and thoughtful way. Working to Food Hygiene and HACCP guidelines, you'll help ensure patients receive nutritious meals in a calm, caring atmosphere.

Keeping the ward running smoothly also means handling waste appropriately-whether clinical, recyclable, or general waste-and helping with laundry duties and putting away deliveries.

You'll collaborate closely with colleagues, and contribute to a supportive and positive working environment.

Because this is a mental health ward, patients may occasionally be distressed or display challenging behaviour, but you'll be supported by experienced nursing staff and play an important role in helping maintain a calm, respectful atmosphere.

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As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, and not to mention our Blue Light Card and NHS exclusive discounts.

We work hard to make sure that inclusion is part of everything we do. We know that true inclusion means we're able to provide the best care for our patients and provide a fulfilling career for all our colleagues.

We have six active and impactful colleague networks. These networks provide a safe space for colleagues to share their experiences and learn from one another, but also influence change across our trust:

Multicultural Network

Women's Network

Armed Forces' Network

LGBTQ+ Network

Lived Experience Network, for colleagues living with disabilities

Autistic Colleague Network

We offer a form of weekly pay via Wagestream. Bank Pay is an easy way to automatically get paid a percentage of the money you've already earned from any bank shifts completed the previous week. It means you don't have to wait until the end of the month for your bank shift pay, giving you more flexibility.

Don't worry - the remaining portion of your pay is set aside to make sure your tax contributions are paid in full and if your tax contributions amount to less than the money set aside you'll receive it all back at the end of each month.

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Follow a planned and methodical cleaning schedule to ensure all ward areas-including bathrooms, bedrooms, lounges, offices, patios and entrances-are cleaned to high standards.

Maintain a clean, tidy, pleasant, and recovery focused environment for patients, staff, and visitors.

Support the delivery of the ward's food and beverage service, including reheating frozen meals, preparing vegetables, serving meals, and managing washing-up duties (full training provided).

Safely store, use, and maintain cleaning equipment and products in line with COSHH and Trust policies.

Carry out routine and deep cleaning tasks as required, including infection control related cleaning following outbreaks.

Accurately complete required documentation, including cleaning audits, food monitoring sheets, and routine records.

Handle clinical waste, recyclables, and general waste safely and in accordance with Trust procedures.

Undertake laundry duties, including receiving deliveries, storing clean linen, and removing soiled linen.

Use basic IT systems to complete mandatory e-learning, record data, and order supplies.

Report incidents, accidents, complaints or concerns promptly to the Ward Manager or Nurse in Charge.

Attend ward meetings and actively contribute as part of the wider nursing and facilities team.

Uphold confidentiality, data protection requirements, and Trust policies at all times.

Participate in mandatory and role specific training such as Food Hygiene, Fire Safety, Moving & Handling, and infection control.

Maintain awareness of infection control principles and apply them consistently in daily tasks.

Work collaboratively with ward staff, showing kindness, respect, and teamwork in line with Trust values.

Interact with patients in a compassionate and professional manner, including during times when individuals may be distressed or displaying challenging behaviour (support available from nursing staff).

Provide a helpful and positive presence on the ward, supporting a safe and welcoming atmosphere for recovery.

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Person specification

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Qualifications

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Essential

NVQ Level 2 in Housekeeping and a valid Food Hygiene Certificate, or willingness to work towards.

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Desirable

Manual Handing.

Basic computer skills.

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Experience

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Essential

Food preparation (n.b. the bulk of food preparation is cook / freeze preparation, which does not require advanced cooking skills).

Health and Safety awareness.

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Desirable

Experience of mental health difficulties.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact

Paula Potts

***email_hidden***

01823368203

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Pay scheme

Agenda for Change

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Band

Band 2

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Salary

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£12.92 to £12.92 Hourly

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Contract

Bank

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Working pattern

Part-Time

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Reference number

184-OL-BA-5438

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Job locations

Wellsprings Hospital

Cheddon Road

Taunton

Somerset

TA2 7AU

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