Medical Secretary

Patient Services Administrator (Independent Contractor)

Location: Hybrid (Remote with occasional attendance at Kiam Clinic, Epsom, Surrey)

Expected Commitment: Approximately 7- 14 hours per week. This will increase subject to mutual agreement.

Contract: Independent Contractor (Self-Employed)

Hourly Rate: Competitive, dependent on experience.

About Kiam Clinic

Kiam Clinic is a CQC-registered private mental health clinic based in Epsom, providing high-quality psychiatric, psychological and counselling services, including specialist Adult ADHD assessments. We are committed to delivering professional, compassionate and patient-centred care.

We are looking for a reliable and organised Patient Services Administrator to support our growing team. This is an excellent opportunity for someone with strong administrative and communication skills who enjoys working in a healthcare environment.

Key Responsibilities

• Communicate professionally with patients by telephone and email.

• Arrange, confirm and reschedule appointments.

• Send registration forms, questionnaires and consent documents.

• Prepare draft administrative correspondence and GP letters for clinician review.

• Organise and maintain electronic patient records.

• Liaise with GP surgeries and other healthcare providers where appropriate.

• Support clinicians with day-to-day administrative tasks.

• Maintain strict confidentiality and comply with data protection requirements.

Essential Requirements

• Excellent written and spoken English.

• Strong organisational and administrative skills.

• Excellent communication and interpersonal skills.

• High level of accuracy and attention to detail.

• Confident using Microsoft Office and web-based systems.

• Ability to work independently and manage workload effectively.

• Right to work in the UK.

Desirable

• Previous experience in a healthcare or medical administration role.

• Experience using practice management or electronic patient record systems.

• Understanding of confidentiality and UK GDPR principles.

What We Offer

• Flexible remote working mixed with attendance at our clinic.

• Opportunity to work within a supportive and professional healthcare environment.

• Opportunity for increased hours by mutual agreement as the clinic continues to grow.

• Meaningful work supporting patients throughout their care journey.

Pre-engagement Checks

Any engagement will be subject to satisfactory pre-engagement checks, including verification of identity, right to work in the UK, references, DBS clearance where required, and other compliance checks appropriate to the role.

Kiam Clinic is committed to promoting equality, diversity and inclusion. We welcome applications from all suitably qualified candidates and will make reasonable adjustments throughout the recruitment process where required. Recruitment information is available in alternative formats upon request.

To apply, please send your CV and a short covering email explaining your interest in the role to: ***email_hidden***