Cafe Worker (Casual)

What we are looking for in you

About the Role

We're looking for friendly, hardworking people to join our team. You'll play a vital role across a range of areas — from welcoming guests at reception to keeping our spaces clean, comfortable, and ready for whatever the day brings. No two days will be exactly the same, and that's what makes this role so varied and rewarding.

Key Responsibilities

Café & Hospitality

• Serve customers to a high standard, ensuring a warm and welcoming experience
• Take orders accurately and efficiently, operating the till and handling cash transactions
• Prepare and serve food and beverages as required
• Follow food hygiene and health & safety procedures at all times

Reception

• Welcome guests on arrival and assist with check-in and check-out
• Answer telephone and email enquiries in a professional and friendly manner
• Handle basic administrative tasks and relay information accurately to the wider team
• Be a point of contact for guests during their stay, responding to requests and queries

Conferencing & Events

• Set up and clear down meeting and conference rooms according to booking requirements
• Ensure rooms are clean, well-presented, and fully equipped before each session
• Support guests and delegates during events, including refreshment service
• Liaise with colleagues to ensure smooth delivery of back-to-back bookings

General

• Work flexibly across departments and, on occasion, other sites when required
• Support managers and the wider team with day-to-day operations
• Work collaboratively to keep service running smoothly at all times

What We're Looking For

• A positive, can-do attitude and genuine passion for looking after people
• Good communication skills and a friendly, approachable manner
• Ability to work well under pressure and adapt quickly to changing priorities
• Reliable, punctual, and flexible with working hours
• Previous experience in hospitality is desirable but not essential — full training will be provided
• Willingness to learn, take on new tasks, and develop across different areas

Benefits

• Meals provided on shift
• Pension scheme
• Opportunities for growth and career development
• Supportive, friendly team environment
• Comprehensive training and ongoing support

What you might want to know about us

We appreciate your interest in joining our team and exploring opportunities with YMCA Dulverton Group. At YMCA Dulverton Group, we are not just a charity; we are a dynamic and vibrant local community committed to fostering supportive, inclusive, and empowering environments. Our mission is to cultivate communities where young people can authentically belong, actively contribute, and truly thrive.

We deliver life changing services to over 10,000 children, young people and, families across Somerset and Devon every year. We focus on 6 key areas of work, including Support and Advice, Housing, Family and Youth Work, YMCA Gym, Training and Education and Our Hotels.

We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.

Our employees are on board with our constantly evolving organisation, and are dedicated to changing the lives of those who utilise our services. If the prospect of contributing to youth development, fostering positive community impact, and making a meaningful difference resonates with you, we would like to learn more about how your skills and passion align with our mission, aim and values.

We are committed to providing equal opportunities for all. We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are striving to be a care leaver friendly employer, and because of this, if you wish to disclose that you are care experienced, we guarantee you an interview as long as you meet the minimum requirements for the role. Following this, we also offer constructive feedback on your application process.