Client Success Associate

Join a global leader in investment fund data and technology where you can build long-term client relationships, make a real impact on customer success, and play a key role in helping clients maximise the value of industry-leading solutions.

As a Client Success Associate, you will be at the heart of our client experience, supporting customers as they transition from prospects to engaged users of our products and services. This is an exciting opportunity to develop your commercial and relationship management skills while working closely with experienced Client Success professionals. You will gain exposure to leading investment industry clients, deepen your product expertise, and contribute to delivering exceptional customer outcomes. If you thrive on building relationships, solving problems, and helping clients succeed, this role offers a rewarding career path with plenty of opportunities for growth and development.

Your key responsibilities as an Client Success Associate will include:

• Support clients throughout their journey, ensuring a smooth transition from sales prospect to active user of our products and services
• Build strong, long-term relationships with customers to drive engagement, satisfaction, and retention
• Proactively identify potential challenges and recommend solutions that help clients achieve their business objectives
• Monitor product usage and client engagement to ensure customers are maximising value from our solutions
• Collaborate with internal teams to align customer feedback and business needs with product and service development initiatives
• Maintain accurate client records, account updates, and documentation while escalating issues appropriately when required

You will need the following experience and skills to join us as an Client Success Associate:

• You will have previous client-facing experience and enjoy building trusted relationships with customers
• You will possess excellent communication and presentation skills, with the confidence to engage a variety of stakeholders
• You will be able to influence, negotiate, and persuade effectively while maintaining a customer-focused approach
• You will have strong relationship-building skills and a passion for delivering exceptional customer experiences
• You will be highly organised, self-motivated, detail-oriented, and able to manage priorities in a fast-paced environment

FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!

At FE fundinfo, we foster a collaborative, inclusive, and supportive culture where people are encouraged to share ideas and grow professionally. Our hybrid working environment provides flexibility while ensuring strong team connections. We invest in learning and development, celebrate successes together, and create opportunities for employees to make a meaningful impact within a global business.

Benefits:

• 25 days of annual leave with the option to buy an extra 5 days each year.
• Benefit from enhanced paternity, maternity, and shared parental leave.
• Secure your future with our pension scheme.
• Advance your career with sponsored learning and development, including formal qualifications.
• Private medical insurance as employee wellbeing matters.
• Stay fit with discounted gym memberships.
• Take advantage of the Bike to Work scheme for eco-friendly commuting.
• Keep your eyes sharp with eye care and flu jab services.

Apply now and we'll aim to get back to you with feedback within 5 working days.