Receptionist

The closing date is 19th Jul 2026

/*generated inline style */

Job summary

Under the supervision of the Reception supervisor the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users to Antelope House

Please note this is a part time position for 30 hours per week (we cannot offer full time hours) to include the following shifts -

07:00 - 15:00

09:00 - 17:00

13:00 - 21:00

Occasional night shift when required due to holiday and sickness 20:30 - 07:30

/*generated inline style */

Main duties, tasks & skills required

The post holder will be required to ensure the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in a event of a security breach or safety related incident.

Act as the first and main point of contact for all professionals, service users, their family and friends and members of the general public visiting Antelope House. Respond to all telephone enquiries appropriately, whilst behaving in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

/*generated inline style */

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

/*generated inline style */

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

/*generated inline style */

Person specification

/*generated inline style */

Qualifications

/*generated inline style */

Essential

Good general education

Good standard or written English

/*generated inline style */

Desirable

Experience with working with Microsoft office software

NVQ in customer service

/*generated inline style */

Experience

/*generated inline style */

Essential

Demonstrate evidence of team working

Experience of using own initiative

Understanding of confidentiality

Able to take direction and instruction

Honest and trustworthy

/*generated inline style */

Desirable

Well presented confident respectful sympathetic self reliant aware of personal boundaries resourceful, imaginative enthusiastic adaptable affable

/*generated inline style */

Additional Criteria

/*generated inline style */

Essential

Good communication skills

Ability to Lone work

Good facilitation skills

Good level of general fitness

Evidence of effective interpersonal skills

Good organisational skills

Good time-keeping skills

/*generated inline style */

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

/*generated inline style */

For help with your application, contact

David Ward

***email_hidden***

02380835500

/*generated inline style */

Pay scheme

Agenda for Change

/*generated inline style */

Band

Band 2

/*generated inline style */

Salary

/*generated inline style */

£25272.00 to £25272.00 Yearly

/*generated inline style */

Contract

Permanent

/*generated inline style */

Working pattern

Part-Time

/*generated inline style */

Reference number

348-SAC-11501

/*generated inline style */

Job locations

Antelope House

Brintons Terrace

Southampton

Hampshire

SO14 0YG

/*generated inline style */

Attachments

/*generated inline style */

JD B2 Reception.docx – 54KB Opens in a new window

Converted File JD B2 Reception.docx.pdf – 208KB Opens in a new window

/*generated inline style */

Person Specification

reception person spec.doc – 86KB Opens in a new window

Converted File reception person spec.pdf – 62KB Opens in a new window

/*generated inline style */

Additional document 1

EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window

/*generated inline style */

/*generated inline style */

/*generated inline style */ html body [inline_imp][inline_imp][inline_imp][style_hash_0b325606907065516d0bf71c67329794][style_count_1] {background-color: #eeeeee !important; border-color: #eeeeee !important; padding: 1rem 1rem !important; margin-bottom: 1rem !important; border: 1px solid transparent !important; border-radius: .25rem !important; !important;}