Respiratory Diagnostic Administrator

• To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department across sites.
• All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
• To make appointments according to clinical need.
• To ensure patients that need another appointment will be accommodated.
• All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.
• To help make the department run as smoothly as possible.
• To deal with phone queries regarding all aspects of Respiratory investigation

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

• To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
• To undertake other clerical duties as required, appropriate to the grading.
• To cover reception when needed.
• Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
• To attend all in-house training courses as required, enabling the delivery of new service developments/changes

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

For further details / informal visits contact: Name: Teresa McIntyre Job title: Respiratory Diagnostic Operations Manager Email address: ***email_hidden*** Telephone number: 07929824152