Receptionist

Dental Receptionist – Bupa Dental Care, Melton Mowbray

Practice Address: Norman House, 16 Asfordby Road, Melton Mowbray, LE13 0HR

Hiring Manager: Tracey Martin

Working Pattern

Monday: 07:45 – 14:00

Wednesday: 07:45 – 14:00

Thursday: 07:45 – 14:00

Friday: 07:45 – 14:00

Weekly Hours: 25 hours

Be the welcoming face of our practice

At Bupa Dental Care, our receptionists are at the heart of everything we do. As the first point of contact, you’ll create a warm, calm and friendly environment for every patient who walks through our doors.

This is a varied and rewarding role where no two days are ever the same—you’ll be supporting both patients and the wider clinical team, ensuring the smooth running of the practice.

What you’ll be doing

Welcoming patients and delivering outstanding customer service

Managing appointments and diary bookings

Handling patient enquiries both face‑to‑face and over the phone

Supporting the practice with administrative tasks

Helping patients feel relaxed, informed and cared for throughout their visit

About the practice & location

Located in Melton Mowbray, our practice sits within easy reach of the town centre, offering a great mix of local shops, cafés, and amenities—perfect for a quick coffee or lunch break.

What’s Nearby

Melton town centre shopping and eateries

Local parks and green spaces

Supermarkets and convenience stores

Traditional cafés and delis (famous for Melton Mowbray pies!)

Getting There

Easily accessible by road via the A606 and A607

On-street parking and nearby local parking options

Regular local bus routes serving the area

Melton Mowbray train station is just a short drive or bus journey away

What we’re looking for

A friendly, approachable and professional manner

Strong communication and organisational skills

Previous reception or customer service experience (preferred, but not essential)

A team player who thrives in a busy environment

Why join Bupa Dental Care?

A supportive and experienced team led by Tracey Martin

Opportunities to grow and develop your career

Industry-leading benefits and wellbeing support

The chance to make a genuine difference to patients’ wellbeing every day

If you’re someone who loves helping people and enjoys working in a fast‑paced, patient-focused environment, we’d love to hear from you.

What You’ll Be Doing

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.