Virgin Red Manager

As Manager – Virgin Red, you'll lead the operating agenda for the strategic partnership between Virgin Atlantic and Virgin Red.

This is a high-profile role with significant commercial impact. You'll provide the leadership, governance and performance management that keeps the partnership focused on delivering outstanding customer experiences while growing revenue for Virgin Atlantic.

Working across Loyalty, Customer Experience, Marketing, Finance, Digital, Data, Legal and Virgin Red, you'll align priorities, drive delivery, resolve complex challenges and ensure both organisations remain focused on achieving shared customer and commercial outcomes.

You'll be equally comfortable presenting at leadership forums, influencing senior stakeholders and ensuring the detail behind delivery is running smoothly.

Day to day

• Lead the Virgin Atlantic operating agenda for the Virgin Red partnership, setting priorities and maintaining focus on the outcomes that matter most.
• Develop and manage the Virgin Red and Virgin Atlantic partnership roadmap, ensuring strategic objectives translate into clear deliverables, ownership and measurable results
• Own the governance rhythm across both organisations, leading senior forums and enabling effective decision-making.
• Track partnership performance against commercial, customer and loyalty objectives, identifying risks, opportunities and areas for improvement.
• Produce clear, insight-led reporting for senior leadership, ensuring decisions are supported by robust commercial and customer data.
• Build trusted relationships across Virgin Atlantic and Virgin Red, influencing senior stakeholders and creating alignment across multiple functions.
• Resolve complex issues and remove delivery blockers, balancing customer, commercial and operational priorities.
• Lead and develop your direct report, creating a high-performing, collaborative and accountable team culture.

About you

As an established manager, you will lead and develop your direct report, creating a high-performing, collaborative and accountable team culture.

You'll thrive in complex environments, confidently navigating ambiguity while maintaining clarity, pace and accountability. You're commercially minded, highly organised and able to influence senior stakeholders through strong judgement, credibility and data-driven insight.

You'll also bring

• Significant experience in strategic partnership management, loyalty, commercial delivery or complex account management
• A strong track record of leading cross-functional initiatives with senior stakeholder visibility
• Experience establishing governance, setting objectives and driving performance across matrix organisations.
• Excellent commercial awareness and an ability to connect partnership activity to customer value and business performance.
• Outstanding communication and influencing skills, with confidence engaging senior leaders
• Strong analytical thinking and the ability to translate complex information into clear recommendations.
• Experience leading, coaching or developing others
• An understanding of loyalty programmes, customer engagement or partnership ecosystems would be advantageous