IT Technician

About UNW

Based in Newcastle upon Tyne, UNW is an independent chartered accountancy and advisory firm focused on delivering expertise that genuinely adds value.

We work with a wide mix of clients – from individuals and ambitious privately owned businesses to PE-backed companies, fast-growing regional groups, charities, international subsidiaries and listed companies. Whatever their size or structure, we are committed to delivering the very best service and building lasting relationships.

With 20 partners and a team of more than 200 people, UNW has built a strong reputation grounded in the quality of our people and the strength of our client relationships.

What makes UNW a great place to work?

When we ask colleagues what makes UNW a great place to work, time and time again they tell us it’s the people.

Supportive, welcoming, approachable, inclusive and caring are just some of the words our team use to describe the culture here. We work hard, support one another, and take pride in delivering the best possible outcomes for our clients.

Located in the heart of Newcastle city centre, we aim to create an environment where people feel valued, trusted and proud of the work they do. No gimmicks – just genuine support, meaningful responsibility and real opportunities to develop.

About the role

The Onsite IT Technician will provide day-to-day technical support to end users, ensuring smooth operation of IT systems and services. This role is critical for maintaining productivity across the business by resolving technical issues promptly and delivering excellent customer service.

Job Title: IT Technician

Location: Newcastle upon Tyne – city centre

Contract Type: Full Time, Permanent (37 hours per week)

Reports to: IT Manager

Key tasks and responsibilities

• Act as the first point of contact for all IT-related issues and requests.
• Provide 1st and 2nd line support for hardware, software, and network problems.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Log and manage tickets in the IT service management system (e.g., Freshservice).
• Escalate complex issues to the Infrastructure Technician or IT Manager as required.
• Assist with onboarding and offboarding processes, including account setup and device configuration.
• Maintain accurate documentation of incidents, resolutions, and asset inventory.
• Provide basic training and guidance to end users on IT systems and best practices.
• Support implementation of quick wins such as OneDrive rollout and assist with SSO adoption.
• Ensure compliance with IT security policies and procedures.

About you

Essential experience and education

Skills & Experience

• Previous experience in an IT support role (1st/2nd line).
• Strong knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with networking basics.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities.

Preferred knowledge and skills

• Experience with ITSM tools (e.g., Freshservice).
• Knowledge of Active Directory and user account management.
• Exposure to SSO solutions and remote management tools.

What we offer

Generous holiday allowance

Option to purchase additional leave for greater work life balance

Full support towards ongoing professional development and your academic pursuits

Weekly social events with the sports and social club

Access to an Employee Assistance Program

Support commuting to work with interest free season ticket loans

Pension and protection with matched employer contributions

Exclusive discounts through an employee discount site with hundreds of top brands

Paid volunteering day with our charity of the year

To Apply

Please submit your application by clicking the ‘Apply’ button. Your application should include your CV and Cover Letter.

Applications close Monday 31st August

UNW reserves the right to commence shortlisting prior to the advertised closing date.

For further information please email ***email_hidden***

Please note that applications must be submitted via the link provided – applications received by email will not be accepted.