LW251522 - Switchboard Operator

NHS Grampian has two posts available for the position of Switchboard Operator to handle calls and respond to requests in the busy central switchboard at Aberdeen Royal Infirmary, as part of the ICT Services, Customer Services team.

NHS Grampian have an exciting opportunity for a part time Switchboard Operator to join our Switchboard team based at Foresterhill Health Campus, Aberdeen.

We are looking for an individual who is organised and has a positive approach to work.

You should be ready for a challenge and also enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.

This part-time post is for 25 hours per week, working Monday to Friday from 1pm to 6pm.

The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support to NHS employees and the public.

Full training will be given to the successful applicant, but knowledge of NHS Grampian would be an advantage.

You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working.

For informal enquiries please contact Susan Fraser, Switchboard Supervisor on or 01224 553678.

Interviews to be held 05th and 07th of August 2026.

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at ***email_hidden***.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

You should apply for this post by completing the application process on Jobtrain.

DO NOT upload a CV as this will not be used for short listing purposes.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

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• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.