Outpatient Appointments Administrator

The closing date is 20th Jul 2026

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Job summary

An opportunity has arisen for a highly organised and motivated individual to join our Outpatients Appointments team as a Outpatient Appointments Administrator. based at County Hall, you will be responsible for a variety of tasks including the booking and monitoring of Outpatient appointments both in a call centre / back office administrative role.

Please note, this vacancy may close early if a high volume of applications is received, so we encourage you to apply as soon as possible.

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Main duties, tasks & skills required

As an Outpatient Appointments Administrator, you will receive comprehensive training and support to assist the Outpatient Appointments Teams based at County Hall. Your role will involve a range of responsibilities, including booking and monitoring outpatient appointments within both a call centre and back-office administrative setting. You will also support the management of patient referrals in accordance with key performance indicators, while delivering high-quality customer service to patients and colleagues alike.

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At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options to help you balance work and life

NHS pension scheme for long-term financial security

Generous annual leave allowance to recharge and relax

A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

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Please see attached Job Description & Person Specification for further details of duties and responsibilities.

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Person specification

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Qualifications

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Essential

As a minimum GSCEs in English Language and Maths or functional skills

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Experience

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Essential

Experience of dealing with patients/customers

Evidence of prioritising workloads/good time management

Proven experience of working well as part of a team

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Desirable

Experience of working in a healthcare setting/previous experience of NHS administration processes

Minimum 1 year office experience within last 5 years

Experience of high volume contacts with patients/customers using the telephone

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Additional Criteria

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Essential

IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel

Must be able to communicate in English Language, both written and verbally appropriate

Excellent communication skills, able to communicate effectively at all levels

Ability to maintain good quality professional relationships even when dealing with contentious matters

Polite and professional at all times

Ability to multi task

Ability to organise own time

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Desirable

Knowledge of medical terminology

Working knowledge of in-house hospital systems

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact

Carly Dunstan

***email_hidden***

01823344963

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Pay scheme

Agenda for Change

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Band

Band 2

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Salary

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£25272.00 to £25272.00 Yearly

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Contract

Fixed Term

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Duration

12 Month(s)

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Working pattern

Part-Time

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Reference number

184-OL-OR-5262

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Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY

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