Refuge Facilities Worker

Refuge Facilities Worker – Herefordshire Refuges

One role of 28 Hours per week

Salary £25,897.04 FTE, £19,597.76 Pro rata

FTC ending 31/03/2027

West Mercia Women’s Aid (WMWA) is working hard to continue to provide much-needed support for women and children affected by domestic abuse.

Are you looking for a role that is predominantly evening and weekends and provides the opportunity to experience working for a Domestic Violence charity. Refuge Facilities workers are a very important part of the refuge team, they are hands on taking responsibility for health and safety checks, risk assessments and ensuring the building is safe for its residents. But they also play an important role in ensuring residents feel safe and supported out of hours, so listening skills are also very important and experience of having worked in supportive roles is also very useful. We regularly recruit to Refuge Facilities roles as this for many is the entry route to the organisation and people often progress in to supporting roles within WMWA.

We are looking for someone who is:

• Committed to the values of empowerment and equality
• Has experience of working as part of a team to improve outcomes for the vulnerable
• Has experience of the management of properties in multi-occupation
• Can deal calmly and effectively with emergency situations and services

Your role will include

• Maintaining and protecting the safety and security of Refuge and its residents, out of normal office hours
• Being a first point of call when dealing with emergencies, e.g. fire, medical, police etc and to manage such emergencies appropriately to ensure that action is taken to prevent damage to the premises and ensure the safety and well-being of residents
• Maintaining an effective ongoing relationship with the Police and other emergency response services, as appropriate.
• Monitoring and supervising visitors whilst entering refuge.
• providing a concierge service to residents, staff and other visitors in a professional and friendly manner
• Assisting in tenancy management matters, ensuring residents understand their rights and responsibilities, including monitoring and reporting of any breaches of tenancy, dealing with complaints and tenancy disputes.
• Answering telephone calls, transferring callers and taking messages as required.
• Contributing to monthly health & safety scheme inspections & issues resolution and maintaining computerised records of all checks and actions.
• Reporting and recording all issues relating to the Health, Safety and Welfare of the residents to the appropriate staff.
• implementation of fire policy
• Dealing with manual and computerized records and monitoring CCTV screens.
• Carrying out minor repairs and maintenance tasks e.g. changing light bulbs in communal areas, assisting residents who are unable to complete their own routine tasks.
• Undertaking domestic duties including cleaning in offices and communal areas.

An understanding of the importance of maintaining clear professional boundaries is essential in this busy role.

WMWA can offer you

· Salary of £25,897.04 FTE, £19,597.76 Pro rata

· 25 days Annual leave, plus Bank Holidays. (FTE)

· Regular supervision and support sessions.

· Training and professional development opportunities.

· The chance to work for an organisation that is accredited by Women’s Aid Federation England as meeting the standards of excellence required for the domestic abuse sector.

If you have relevant experience, transferable skills and a knowledge and understanding of domestic abuse issues and the needs of those affected by it, we would love to hear from you.

TO APPLY

Applications can be made via the Company Website where further information, including the formal application form and job description/person specification, can be downloaded http://www.westmerciawomensaid.org/jobs-volunteering/job-opportunities

Closing date for applications: 20/07/2026

WMWA is a feminist organisation and we hold the view that domestic violence and abuse is both a cause and a consequence of women’s unequal position in society.

All client facing posts are open to women only – in accordance with The Equality Act 2010, Schedule 9, Part 1

WMWA values diversity and welcomes applications from all sections of the community.

We reserve the right to close applications early if we receive sufficient applications for the role

[Charity No 1078496]

All posts are subject to DBS checks & satisfactory references

We are proud to be a Disability Confident Employer. As part of our commitment to inclusivity, we guarantee to offer an interview to all disabled applicants who meet the essential minimum criteria for this role at application stage.If you would like your application to be considered under this scheme, please let us know on the application form. We are also committed to making any reasonable adjustments you may need throughout the recruitment process

Pay: £25,897.04 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person