Customer Service Manager

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

The Customer Service Manager is responsible for leading the Customer Service Team, championing customer satisfaction, and ensuring seamless collaboration across departments. You’ll be responsible for:

• Leading and developing a high-performing internal sales team
• Driving proactive sales strategies and achieving volume targets
• Ensuring exceptional service standards and customer communication
• Representing the team at key customer reviews
• Enhancing systems and processes, including being our Cobis (OTC) super user
• Managing complaints effectively and driving continuous improvement
• Creating the teams’ goals and objectives for the department in line with the local site goals and objectives

What You’ll Bring

• A passion for delivering outstanding customer service
• Proven people management and leadership skills
• Strong communication and influencing abilities
• A knack for problem-solving and process improvement
• Business acumen and a customer-first mindset
• Experience with MS Office and bespoke customer systems
• The ability to travel independently when needed

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.