OCC Quality Performance Analyst (10 month maternity cover)

Quality Performance Advisor (QPA)

req5618

10-month Secondment – Maternity Cover

Walton Park| £29.9k - £35.9k per annum (dependent on skills and qualifications)

Full time

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5618

Looking for a role where your attention to detail, communication skills, and operational knowledge genuinely make a difference? As our next Quality Performance Advisor, you’ll be at the heart of ensuring our customers receive the safe, reliable service they depend on.

This 10‑month secondment offers the chance to build strong relationships across Operations, support multiple workstreams, and contribute to the continuous improvement of our service delivery.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

• Ensuring delivery of emergency and metering work in accordance with codes of practice, legislation, current policies, and procedures.
• Delivering excellent customer service and act as SGN representative with internal and external customers, service providers, and stakeholders.
• Working to the required quality standards.
• Develop strong working relationships with Operations and other SGN staff.
• Actively manage workloads across emergency, metering, and repair workstreams.
• Provide cover for Team Manager(s), supervise the team including managing operational workload, team briefs, and routine queries.

What You Will Need

• Candidates will be expected to have a thorough knowledge of the SGN, policies, procedures, processes alongside those that are specific to OCC.
• Good written and verbal communication skills are essential, as well as accuracy and attention to detail.
• Good leadership, organisational, diagnostic, and problem-solving skills, and ability to act on your own initiative.
• Excellent customer service skills.
• Highly motivated with a flexible and positive approach to work.
• Skilled and experienced in working to tight deadlines and responding to continuous changing priorities at short notice.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.