Customer Account Coordinator

What You Will Earn

• Salary starting from £30,000, dependent on experience.
• Working hours are 42.5 hours per week, Monday to Friday, 07:30 to 16:00.

What You Will Get

Beyond a competitive starting salary, we offer a benefits package built around your long term wellbeing and career:

• Enhanced pension contribution of 5%.
• Death in service benefit at 2x annual salary.
• Enhanced annual leave above the statutory minimum.
• Employee Assistance Programme through Help at Hand and Grocery Aid.
• Free eye test and contribution towards glasses.
• Cycle to work scheme.
• On site canteen and complimentary coffee machines.
• Free on site parking with strong transport links.
• Career progression within a growing, global organisation.

What We Are Looking For

• Proven customer facing experience, ideally within a logistics or supply chain environment.
• A genuine can do attitude, with a willingness to adapt, learn and take on new challenges as the role develops.
• Strong communication skills, both written and verbal, with confidence liaising across internal teams and external stakeholders.
• High level of accuracy and attention to detail, particularly when managing reports and data.
• Confident user of Microsoft Suite.
• A levels or equivalent (essential); further education desirable.
• Ability to work with honesty, integrity and accountability.
• Resilient approach, able to remain effective under pressure and adapt quickly to changing priorities.
• A proactive mindset, comfortable identifying opportunities for improvement rather than waiting to be asked.

The Role

You will act as the primary point of contact for NewCold's customer base, ensuring inquiries are resolved effectively and with a customer centric approach. Day to day this includes completing and submitting reports and KPIs, liaising with customers and hauliers on delivery requirements, managing stock queries and discrepancies, and acting as an internal audit point to ensure customer standards are upheld across operational teams.

You will proactively communicate with customers, hauliers and internal colleagues regarding process deviations, quality issues or service concerns, and will play an active part in maintaining a collaborative, safe and efficient working environment.