Training & Development Officer

Having fun matters, so we let the good time roll!

Are you passionate about people development and creating brilliant learning experiences? Do you thrive in a fast-paced, high energy environment where no two days are the same? If so, we want to hear from you. At Gravity, we are on a mission to create unforgettable experiences for our guests and that starts with having the best trained, most confident team in the industry. As our Training & Development Officer, you will play a key role in making that happen.

The role

Working closely with our Group Training and Development Manager, you will support the design, delivery and quality of training across the Gravity group. You will coach and develop our site managers and Gravity Coaches through the Gravity Academy, deliver first aid training, and help ensure every team member is equipped to deliver an exceptional guest experience.

This is a hands-on, varied role that will see you travelling across our sites, building relationships at every level and making a real impact on the way our people learn and grow.

Key Responsibilities

• Upskilling and coaching managers and Gravity Coaches through the Gravity Academy, ensuring consistently high standards of training delivery
• Supporting site management in producing training programmes and inductions for new starters
• Monitoring trainee progress and working with managers to develop individual learning plans where needed
• Managing evaluation processes and quality assurance for the Gravity Academy, conducting regular site visits to ensure consistency
• Planning and delivering first aid training across the group, ensuring each site meets the required ratios and all records are accurately maintained
• Coaching site teams with a commercial mindset helping them identify opportunities to enhance the guest experience and drive performance
• Maintaining your own continuous professional development in line with first aid regulator requirements

Skills & Experience

• Experience of delivering training programmes in a professional environment
• A confident, engaging public speaker with excellent presentation skills
• A natural communicator who can build relationships and influence at all levels
• Highly organised with the ability to manage your own workload and prioritise effectively
• A proactive, solutions-focused mindset with a genuine passion for people development
• Computer literate with solid working knowledge of Word, Excel and PowerPoint
• GCSE pass grades as a minimum
• Flexibility to travel to other Gravity sites and occasionally stay overnight

It would be great if you also have:

• A Qualified First Aid Instructor qualification
• A Level 3 Award in Education & Training
• A degree, CIPD or CTP level qualification or equivalent
• Experience with learning platforms, ATS or CRM systems

Everything we do at Gravity is guided by five values. We want people who bring these to life every day:

Joy — Bringing positive energy and creating memorable moments

Commitment — Showing reliability, accountability and pride in your work

Energy — Thriving in a fast-paced, exciting environment

Discovery — Encouraging curiosity, confidence and new experiences

Creativity — Thinking differently and finding fun solutions for guests

What’s in it for you?

Free parking

Easy accessible location, situated just off the M62 motorway, close to train station and bus routes.

Discounted rates when using our sites

Contributary health insurance

Subsidised food and drink on sites

The opportunity to grow your career through training and development.

And best of all you will be joining a fun team, with a great company culture #wearegravity