Front of House Supervisor

About the role

The Bodleian Libraries are home to one of Oxford's most popular visitor attractions, welcoming thousands of visitors from around the world each year. We are seeking a confident and enthusiastic Front of House Supervisor to help deliver an exceptional visitor experience while leading our Visitor Hosts.

You will act as Duty Manager during allocated shifts, overseeing the smooth operation of tours, admissions and visitor services.

You will support and motivate a team of Visitor Hosts, manage daily rotas, deliver operational briefings, monitor cash handling procedures and help maximise income through excellent customer service.

You will also deliver engaging guided tours, contribute to operational projects and ensure the highest standards of safety, presentation and visitor care.

This is a permanent, part-time post, working 36.2 hours per week.

About You

You will have experience of supervising or leading a team in a busy customer-facing environment and be confident making decisions in a fast-paced operational setting.

You will be an excellent communicator who enjoys engaging with visitors from a wide range of backgrounds and can inspire colleagues to deliver outstanding service.

You will also have experience of cash handling, be able to remain calm under pressure, and have an interest in history and heritage with the confidence to deliver engaging guided tours. Knowledge of Oxford, additional language skills and experience within the heritage sector would be an advantage.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at ***email_hidden***.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Sian Tezel, Operations Manager, who can be contacted with enquiries relating to the role ([email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (***email_hidden***).

Only applications received online by 12.00 midday (BST) on Tuesday 21 July 2026 can be considered. Interviews are expected to take place on Tuesday 4 August 2026.