Field Service Controller

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• Competitive salary
• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Role and Responsibilities

As a Field Service Controller, you will play a key role in ensuring our customers receive a fast and efficient breakdown response service. Working in a fast-paced environment, you will coordinate engineer callouts, manage customer updates and support the day-to-day operations of the Kettering region.

• Receive and prioritise breakdown calls.
• Allocate jobs to field-based engineers using our scheduling systems.
• Provide customers with regular, accurate updates and ETAs.
• Act as the first point of contact for engineers throughout the day.
• Monitor job progress and react quickly to changing priorities.
• Maintain accurate records and provide updates to the Regional Manager.
• Deliver excellent customer service while managing multiple tasks.

Essential Experience

What we’re looking for

• Previous experience in a planning, scheduling, dispatch, coordinating or customer service role.
• Strong organisational skills and the ability to prioritise a busy workload.
• Excellent communication skills and a professional telephone manner.
• Ability to remain calm under pressure and adapt to changing demands.
• Good IT skills and confidence using multiple systems.

Desirable Experience

• Experience coordinating mobile engineers, drivers, or field-based teams.
• Knowledge of the local Kettering and surrounding areas.
• Experience working within a reactive service or breakdown environment.

If you’re looking for a company that values good work and invests in its employees, apply now.