Deputy Head of Corporate Services- Kent, Surrey and Sussex (Ref: 19635)

This position is based at NMS Arun Civic Centre, BN17 5NA, NMS Galleon House, ME14 1BG, NMS Midtown House, RH10 1BW, NMS Queens House, CT11 9DH, NMS Templar House, TN23 1PL, NPS 17 Garden Road Tunbridge Wells, TN1 2XP, NPS 47 Grand Parade Brighton, BN2 9QA, NPS 56-58 College Road Maidstone, ME15 6SJ, NPS College House Guildford, GU1 4RS, NPS Comunity Supervision Eastbourne, BN21 1DD, NPS Crozier House St Leonards, TN38 0ET, NPS Folkestone Magistrates Court Folkestone, CT20 2DH, NPS Forum House Surrey, RH1 6YS, NPS New Road Chatham, ME4 4QQ, NPS Ralphs Centre Canterbury, CT1 3RH, NPS Swan House Staines, TW18 1AJ, NPS Worthing Probation Office Worthing, BN11 2BE

Job Summary

Please refer to Job Description

Overview of the job

As a member of the Performance and Quality Team the Effective Practice Lead will be responsible for ensuring the delivery of programme activity which supports organisational effectiveness and enables the organisation to monitor and improve performance.

Summary

The Effective Practice Lead is responsible for ensuring the delivery of programmes which improve the performance and quality of operational delivery across the organisation. Their responsibilities will include:

• Working alongside Performance staff within the PQ team they aim to maximise performance in the assigned area for which the post holder is responsible
• Responsibility for identification of national priorities and co-ordinating the delivery of activity to meet those priorities. They will contribute to enhancing organisational effectiveness and delivery in line with the Business Plan and contractual commitments
• Developing and sustaining effective working relationships with external agency partners and other key stakeholders.

The post holder reports to the Performance and Quality Senior Manager.

Responsibilities, Activities & Duties

Leading effective practice

• Support the Performance & Quality Senior Manager to maintain standards for effective practices across the NPS and all LDUs
• Maintain a national knowledge-bank for effective practice, and ensure the link between performance management and the development of effective practice policies and standards
• Maintain national quality policy, codes of practice and guidance
• Support the communication of the NPS effective practice improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Ensure systems are in place so that the results and trends of effective practice review and assessment are visible at a national level
• Support the delivery of practice development in the NPS

Manage and Develop service delivery Performance

• Manage service delivery to meet performance targets
• Develop and recognise effective performance
• Improve organisational performance

Develop Team and Partnership Working

• Develop productive working relationships with colleagues and stakeholders
• Develop and manage multi-stakeholder partnerships
• Build the organisation’s understanding of its markets and customers
• Contribute to the development of a customer focused organisation

Managing Resources

• Plan and organise resources effectively to meet demands
• Lead on delivery programme formation and implementation
• Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery

Determine the effective use of resources

• Agree budgets and unit costs for programmes of work
• Make proposals for expenditure on programmes of work
• Manage budgets and provide unit costings for activities
• Advise on financial and resourcing issues to inform objectives and forward planning
• Assess risk in terms of operational delivery and impact on other operational priorities

Use communication effectively

• Providing information, feedback and advice
• Influencing and persuading
• Chair and participate in meetings , using appropriate skills, styles and approaches

Enhance your own performance

• Manage your own resources and professional development

Use information to take critical decisions

• Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Equality

• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service

Manage Quality

• Manage continuous quality improvement
• Monitor external markets, practice, trends and development to ensure best practice internally
• Manage compliance with quality systems

Manage Projects

• Ensure an effective approach to project and process evaluation
• Manage a programme of complimentary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Leadership
• Working Together
• Changing and Improving
• Delivering at Pace
• Communicating and Influencing

Essential Experience

• Demonstrate experience of stakeholder management
• Demonstrate experience of managing quality
• Demonstrate experience of a role in performance management
• Experience of quality systems and implementing quality improvement initiatives
• Operational experience of working in a Probation setting

Technical Requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience) Microsoft: Word, Excel, Outlook, and PowerPoint

Technical Requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience) Microsoft: Word, Excel, Outlook, and PowerPoint

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About the MOJ

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

https://justicejobs.tal.net/vx/candidate/cms/About the MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : SSCL Recruitment Enquiries Team
• Email : ***email_hidden***
• Telephone : 0345 241 5358

Recruitment team

• Email : ***email_hidden***

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/19635?entityId=19635