Customer Service Apprenticeship

Opportunity information

Salary £16926 per year

Duration 18 months

Advert closing date 20/07/2026

Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.

You will be responsible for

• Deliver exceptional customer service to all customers by exceeding our customers' expectations

Work to deliver the Company Mission of rescuing shoppers from poor customer service

Be fast, polite and efficient in my duties

Support my colleagues with cover for sickness and holidays

Ensure accuracy with all till and cash operations

Be aware of what is happening on the forecourt and in the store, especially potential shop lifters and drive off's

Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented.

Work to deliver the Company's Vision and work within its values

Understand my responsibility, especially on till 1

Providing great customer service

Accurately and correctly accounting for all transactions

Observing all activities on site - inside and out

Inform management of any customer feedback

Taking payments for all fuel transactions accurately

Scanning stock accurately for sale

Happy and satisfied customers

Customer feedback

Keeping myself, colleagues, customers safe

How I align to the Company Values

A happy person that greets our customers with a smile

Observant to what is going on around the whole site

Passionate about every role I undertake

Willing to learn new tasks to make me more rounded in the business

Smile and provide great customer service

Help to support my colleagues

Fail to live up to the company Vision, Mission and Values

Entry requirements

• Positive and friendly attitude.
• Good communication skills.
• Reliable and punctual.
• Willingness to learn and work as part of a team.
• Passion for providing excellent customer service.

Training to be provided

Customer Service Level 3

Things to consider

Skills required

Array

Future prospects

Customer Service Level 3

Hours per week 30

Working week Monday - Sunday

Apprenticeship standard Customer service specialist (Level 3)

Stockton-On-Tees, Durham, United Kingdom, TS18 4AR