Specialist Housing Case Manager

Job Introduction

Specialist Housing Case Manager

Salary: £35,009 per annum, plus Essential Car User Allowance

Location: Stafford/Telford

Hours: 36 hours per week

Contract Type: Permanent

About the Role

We have an exciting opportunity for a Specialist Housing Case Manager to join our Housing Services team.

We're looking for a passionate and customer-focused professional who is committed to delivering excellent outcomes for customers and communities. If you thrive in a role where no two days are the same, enjoy managing complex cases, and are motivated by making a positive difference in people's lives, we'd love to hear from you.

What You'll Be Doing

As a Specialist Housing Case Manager, you will:

• Lead and deliver an intensive housing management service to current and prospective tenants, supporting them to access, maintain and sustain their tenancy.
• Build and maintain trusted working relationships with local authorities and partner agencies to achieve positive outcomes for customers.
• Work closely with our locality teams to ensure services are delivered in line with regulatory requirements and consumer standards.

The role will primarily focus on supporting:

• Older people living within General Needs accommodation.
• New tenants who would benefit from enhanced tenancy support.
• Existing tenants experiencing crisis or significant challenges that place their tenancy at risk.

What We're Looking For

Essential

• Proven experience of managing complex cases within a social housing environment.
• Experience of working with customers from diverse backgrounds, including those with vulnerabilities, complex needs, and who may be difficult to engage.
• Experience of working collaboratively with internal and external stakeholders to deliver positive customer outcomes.
• A strong track record of delivering excellent customer service.
• The ability to assess risk, identify issues, and implement appropriate solutions and interventions.
• A relevant HNC, NVQ Level 5, or equivalent qualification in a related discipline.
• A full UK driving licence.
• GCSE Maths and English (Grade 4/C or above) or equivalent qualifications.

Desirable

• Knowledge and experience of welfare benefits, financial inclusion and income maximisation.
• Understanding of the social housing regulatory framework, Tenant Satisfaction Measures and Consumer Standards.
• A relevant degree qualification, or a willingness to work towards one.
• Membership of the Chartered Institute of Housing (CIH).

For full details of the role requirements, please refer to the job description.

What we can offer you

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

If you need any supporting submitting your application, please email [email protected]

Closing date: 18th July

Interview date: 28th and 30th July

Interviews may take place throughout the advert

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
• Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

Specialist Housing Case Manager

• Salary £35009
• Frequency Annual
• Job Reference hpg/TP/751/703
• Contract Type Full Time / Permanent
• Closing Date 17 July, 2026
• Job Category HPG - Central Services
• Business Unit Customer Experience
• Location Telford, United Kingdom
• Posted on 3 July, 2026