Service Coordinator

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?

We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.

This is a secondment opportunity, office-based role for a period of 9–12 months. You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with all relevant legislation and regulatory requirements.

Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

What You’ll Get

• £30,572.91 per year (pro rata) with annual review
• £500/year for private medical, dental, gym, or insurance
• 27 days annual leave + bank holidays (pro rata), with buy/sell options
• Pension employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Retail discounts
• Flexible working options available

What You’ll Be Doing

• Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising between customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with compiling performance reports, including KPIs and customer satisfaction data

Why Join Us

• Hands-on work with real impact in local communities
• Supported by a professional, inclusive, and safety-focused team
• Opportunities for career development and further training
• Collaborative and values-driven environment

What We’re Looking For

• Experience in service coordination, planning, compliance, or a similar fast-paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly, professional attitude
• Strong organisational skills and attention to detail

Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply: ***email_hidden***

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Closing date: 24th July 2026

Important Information For Internal Colleagues

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in this case, your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions (including job title, salary, work location etc) confirmed to you at the point of offer.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

Annual performance review with bonus linked to individual and company results

Regular salary with annual review, and a choice of pension schemes offering employer contributions up to 10%

Flexible working opportunities, with hybrid working arrangements available for some roles

Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave

Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services and talking therapies

£500 annual allowance to spend on benefits of your choice, plus retail and lifestyle discounts on shopping, clothing, electronics and more

Paid professional fees for relevant memberships or accreditation

Clear development pathways, professional training, and the chance to grow your career

The Values