Relationship & Engagement Lead

About Psicon

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We are looking for a Relationship & Engagement Lead to support and strengthen our Associate Clinician Network. Working closely with the Clinician Support Team Manager, Head of Associate Clinician Network and operational teams, you will build positive clinician relationships, improve engagement, and help ensure the smooth delivery of clinical activity across multiple locations and remote services.

Principle Duties And Responsibilities

• Act as a key point of contact for associate clinicians, building strong working relationships and promoting a positive network experience.
• Work closely with the Clinician Support Team Manager and operational teams to support the efficient delivery of clinical activity across site-based and remote services.
• Coordinate regular clinician engagement activity, including remote meetings, annual reviews, CPD events and maintenance of the clinician resource hub.
• Support clinicians with operational systems, processes and queries, ensuring guidance is clear, practical and timely.
• Work collaboratively with Quality, Operations, Compliance, clinic coordinators and bookings teams to resolve issues, support complex appointments and maintain high standards of service delivery.
• Monitor clinician compliance with internal protocols and procedures, escalating concerns where appropriate.
• Support audit activity and help ensure equipment, processes and records remain compliant with company, contractual and regulatory requirements.

What We're Looking For

• Excellent relationship-building and communication skills, with the confidence to work across clinician, operational and support teams.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A proactive and supportive approach to problem-solving, with good attention to detail.
• Experience coordinating meetings, events, reviews or network activity.
• Confidence using IT systems and supporting others to follow processes effectively.
• A commitment to confidentiality, safeguarding, equality, diversity and professional standards.
• A values-led approach, with the ability to promote trust, integrity, commitment and kindness in day-to-day work.

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 with 2 days in office ( Tuesday & Thursday) / 3 WFH (37.5h contract) with the working days being

Monday to Friday. All new employees will be required to work onsite in canterbury full time until they achieve their core competencies.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds, and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email ***email_hidden*** or call the Psicon Recruitment Team on 03308 383 106 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• All Internal Applicants must complete a full online application and cover letter to be considered. No further applications will not be accepted after the closing date.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.