Customer Account Administrator

Start date 17/07/2026

Time Type

Full time

Contract Type

Fixed Term

Mobile Work

No mobile working

Reference ID

JR123432

Company Name

Rhenus Warehousing Solutions Lutterworth Limited

Location

Nuneaton

Job Category

Customer Service

Business Unit

Warehousing Solutions

Contact Person

Atlanta Palmer

+44 (24) 75384074

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID

JR123432

Company Name

Rhenus Warehousing Solutions Lutterworth Limited

Location

Nuneaton

Job Category

Customer Service

Business Unit

Warehousing Solutions

Contact Person

Atlanta Palmer

+44 (24) 75384074

What you can expect

3 month contract

Shift Pattern is Monday to Friday, 14:00 - 22:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.

• Arrange shipping of products, including booking slots, establishing courier, providing driver and tracking parcels, in accordance with customer specifications.

• Manage stock movements and transfers via WMS System.

• Liaise with re-works to plan and cost any pre-retail requirements.

• Gather data to produce invoices and deal with PO issues when required.

• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.

• Provide guidance, support and informal coaching to administrators and new colleagues.

• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.

• Able to vigilance and care in approach to work, judging when and who else to involve

• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

What you bring

Skills & knowledge

• Excellent command of the English language, both written and spoken and good communication skills

• Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)

• Ability to prioritise tasks within a daily work allocation, defined timetable or routine

• Accurate and reliable

• Administration and organisation skills

• Able to work as part of a team as well as on their own

• The role would suit a person that has had at least one years’ experience in a similar role and environment.

• Knowledge of the industry

• Knowledge of principles and practices of organisation, planning, records management and general admin.

Business Unit

Warehousing Solutions

Rhenus Warehousing Solutions is one of the leading outsourcing partners for industry and commerce for warehouse logistics solutions. In addition to a large number of its own warehouse centers, Rhenus also takes on projects directly at our customers' premises. The comprehensive, additional services and IT solutions extend far beyond the standard warehouse logistics and complete the individual portfolio of our customers - everything from a single source. Our employees expect exciting tasks, a high degree of personal responsibility, and short decision-making processes as well as plenty of room for professional and personal development.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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