Energy Advisor (Community Builder)

Job Summary

Please read the full job pack available on our website (message us for details). We will only consider applications that include

BOTH

a CV and a cover letter.

As we expand our impact and our organisation, we are seeking a compassionate, values-driven, and self-motivated individual to join our team. As an Energy Advisor (Community Builder) you'll work in our award-winning Energy Team, helping people access support before problems become crises. This is a community engagement role focused on building trusted relationships with residents, community organisations and local partners, helping people access practical support, improve their homes and reduce the risk of fuel poverty. Full training in energy advice will be provided. We are looking for someone with strong community engagement skills who wants to make a practical difference in people's lives.

Using your expertise, you’ll be doing things like:

• Providing one-to-one income maximisation and energy advice
• Helping residents understand and access the financial support they are entitled to, including energy-related schemes and wider benefits.
• Welcoming people at our Energy Advice Hub.
• Delivering support by phone, email and in person in the community.
• Visiting homes of residents to make sure services are accessible.
• Helping to create and deliver workshops for residents.

Helping to develop PECs services and resources

• Inputting into developing our services and supporting creation of resources.
• Supporting our communications team with advice expertise and content, including written information and featuring on videos.

Working with partners

• Working with Wellbeing and Family Hubs to offer support around Plymouth.
• Representing PEC and advocating for residents’ needs in meetings, networks and joint projects.

Keeping our work organised and effective

• Recording accurate records in our CRM system (Microsoft Dynamics).
• Maintaining accurate data and timely administration to aid service monitoring.

About you

We are looking for someone with experience of community engagement, outreach, health, housing, advice or voluntary sector work. You enjoy building relationships, encouraging participation and supporting people to access services that improve their lives. In previous roles you will have been comfortable in providing advice in a friendly, supportive manner. This would include being able to communicate complex information clearly and being clear and responsible in the support that you provide.

A good candidate will be:

• Organised and independent - confident starting conversations and building trusted relationships with partners and people from a wide range of backgrounds.
• Inclusive and compassionate - passionate about supporting people and improving their circumstances, with excellent interpersonal skills.
• A proactive team player: open to giving and receiving feedback, and able to thrive in a collaborative environment.
• Flexible in where and how you work – happy working in the Hub, remotely, in the community, and around Plymouth.

Application Process

To apply, please submit the following using the SafeHR link.

• CV: Include your past and current salary level.
• Covering Letter: Explain your reasons for applying, the skills you bring, and why you believe you would succeed in this role.

Application Deadline: Midnight, Monday 27 July 2026

Interviews: 12 and 13 August 2026

Equality, diversity and inclusion:

We take equality, diversity and inclusion seriously. Shortlisted candidates are asked if they have specific requirements to make interviewing more accessible. Our interviews are usually held in person, but alternative arrangements can be made if you prefer this, or if it would be difficult to attend. Interview questions will be provided in advance.

If you need this information in a larger font or alternative format or wish to discuss the role informally, please contact us on 01752 477117 or email

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Pay: £29,438.00-£31,666.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: Hybrid remote in Plymouth PL1 3HN