Chief of Staff or Business Operations Lead

Designation: Chief of Staff / Business Operations Lead

Experience: 5 + Years

Reporting to: Chief Executive Officer

Location: Maidenhead (WFO Only)

Key Responsibilities

CEO Support & Business Operations

● Act as a trusted partner to the CEO in managing strategic and operational priorities.

● Capture, track, and follow up on actions arising from customer meetings, internal reviews,

leadership meetings, and strategic discussions.

● Ensure accountability for agreed actions across the business.

● Proactively identify blockers and escalate risks where required.

● Maintain visibility of key initiatives and provide regular progress updates to the CEO.

Sales & Commercial Operations

● Support management of sales opportunities, renewals, and strategic accounts.

● Coordinate proposal submissions, commercial reviews, and contract processes.

● Track pipeline progression and ensure timely follow-up on opportunities.

● Assist with partner relationships and strategic alliance activities.

● Work with sales leadership to improve operational efficiency and reporting.

Strategic Projects

● Lead or coordinate cross-functional initiatives on the CEO's behalf.

● Support acquisitions, partnerships, new service launches, and operational improvement projects.

● Conduct market, competitor, and industry research.

● Prepare briefing papers and recommendations for leadership decisions.

Recruitment & Resource Management

● Coordinate strategic hiring initiatives.

● Support workforce planning and resource forecasting.

● Track recruitment activity and key staffing requirements.

● Ensure critical hiring actions are completed in a timely manner.

Governance & Reporting

● Prepare executive dashboards and KPI reporting.

● Support leadership meetings and quarterly business reviews.

● Drive action management and follow-through across departments.

● Maintain oversight of key business metrics and performance indicators.

AI & Process Automation

● Identify opportunities to leverage AI and automation to improve business efficiency.

● Implement tools and processes to reduce administrative workload across teams.

● Support the adoption of AI-assisted workflows within sales, operations, and delivery functions.

Required Experience

● 5+ years of experience in Business Operations, Chief of Staff, Programme Management,

Consulting, or a similar role.

● Strong understanding of professional services, technology consulting, SaaS, cloud, integration, or

digital transformation businesses.

● Experience working directly with senior executives or leadership teams.

● Strong commercial awareness and business judgement.

● Excellent written and verbal communication skills.

● Ability to manage multiple priorities simultaneously.

● High attention to detail and strong follow-through.

Desirable Experience

● Experience within IT consulting, cloud services, integration, data, AI, or software delivery

organisations.

● Familiarity with CRM systems, project management tools, and business reporting.

● Experience using AI tools to improve productivity and operational effectiveness.

● Understanding of contracts, commercial negotiations, and professional services engagements.

Interested candidates can send their application and CV to ***email_hidden***