Services and Operations Coordinator

Summary

At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.

About the Role

Are you an organised, proactive professional who thrives in a fast-paced environment? We are looking for a Service & Operations Coordinator to join our growing team and play a key role in supporting the smooth and efficient delivery of our services of our static sites

This is a varied role that offers exposure to both service delivery and business operations, making it an excellent opportunity for someone looking to build a broad skill set within a supportive and collaborative environment. Working closely with engineers, operational teams, subcontractors, and clients, you will ensure that processes, documentation, and systems are maintained to the highest standards

Package & Benefits

Location: Slough

Salary: up to £28000

Hours: 37.5 Hours a week, Monday to Friday

Shifts: Early shift 7am -15.30 and Late shift 9.00-15.30 on a weekly rotation

Company Benefits

• 25 days annual leave.

• Salary sacrifice pension scheme with Scottish Widows (subject to eligibility).

• Supportive team environment within a growing organisation.

• Ongoing training and development opportunities.

• Access to wellbeing support and employee assistance resources.

Key Responsibilities

• Provide administrative and operational support to the service and operations teams, ensuring day-to-day activities run smoothly and efficiently.

• Act as the first point of contact for visitors and incoming calls, delivering a professional and welcoming experience.

• Produce, maintain, and renew client documentation, including site log folders, F-Gas records, and compliance documentation.

• Coordinate office arrangements, including visitor parking, incoming and outgoing correspondence, and deliveries.

• Manage subcontractor administration, including maintaining certification records and arranging subcontractor visits to client sites.

• Support engineers and operational teams by ordering tools, booking goods received, and arranging office supplies and consumables.

• Ensure RAMS documentation is issued ahead of works commencing and coordinate the ordering and processing of required electrical certificates.

• Assist with invoice administration, including managing authorisation workflows and distribution to relevant teams.

• Upload, maintain, and manage data across internal systems and client portals, ensuring records remain accurate, current, and compliant.

• Issue monthly performance feedback questionnaires and support continuous service improvement initiatives.

• Prepare regular reports to support operational oversight and business performance monitoring.

• Collaborate with colleagues across the business to support service delivery and contribute to a positive, organised working environment.

What We're Looking For

We are looking for someone who has:

• GCSEs (or equivalent) in English and Mathematics.

• Previous experience in an administrative, coordination, or operational support role.

• Experience within a maintenance, engineering, or service-focused environment (advantageous).

• Strong Microsoft Office skills, particularly Word, Excel, and Outlook.

• Excellent organisational and time-management skills.

• Strong written and verbal communication skills with a professional telephone manner.

• High levels of accuracy and attention to detail.

• The ability to work independently, use initiative, and collaborate effectively with others.

• A flexible approach and the ability to adapt to changing priorities.

About you

• A highly organised and self-motivated individual.

• Someone who enjoys variety, problem-solving, and supporting others.

• A reliable team player who takes pride in delivering a professional and organised service.