Services Administrator
Acorn
Summary
At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.
About the Role
We are looking for a proactive and organised Services Administrator to join our busy operations team.
This is a varied and fast-paced role providing administrative support across multiple service disciplines, helping to ensure the efficient delivery of works to our clients. You'll work closely with engineers, managers, subcontractors and customers, coordinating day-to-day activities and ensuring information is accurately recorded and communicated.
The successful candidate will be highly organised, able to manage competing priorities and comfortable working within a dynamic service environment.
Package & Benefits
Location: Slough
Salary: depending on experience
Hours: 37.5 per week (Shift patterns: 7:00am–3:30pm & 9:00am–5:30pm)
Company Benefits
Pension scheme
Company Events
Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
25 days holiday - plus bank holidays
Key Responsibilities
Provide administrative support to the operational team.
Monitor and manage departmental email inboxes.
Liaise with engineers, subcontractors and customers regarding appointments and service delivery.
Raise purchase orders and process relevant documentation.
Maintain accurate records within company systems.
Ensure job documentation and reports are completed and uploaded correctly.
Track outstanding works and support the delivery of service level agreements.
Produce quotations, reports and other documentation as required.
Support managers with operational reporting and compliance activities.
Provide excellent customer service to both internal and external stakeholders.
About You
To be successful in this role, you will have:
Previous experience within an administrative or coordination role.
Strong organisational skills and attention to detail.
Excellent communication skills, both written and verbal.
The ability to prioritise workloads and work to deadlines.
A proactive and positive approach to problem-solving.
Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
Experience working within a facilities management, engineering, construction or service-based environment would be advantageous.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
