Disrepair Manager

Disrepair Manager

Croydon | WPS

Full-time | Competitive Salary + Benefits

About the Role

Join WPS as a Disrepair Manager and take the lead on delivering end-to-end disrepair programmes for a local authority. You'll play a key role in improving residents' homes while ensuring works are completed efficiently, compliantly, and to a high standard.

Key Responsibilities

Deliver end-to-end disrepair programmes within SLAs

Act as the main liaison between council, contractors & stakeholders

Review claims and accurately scope works from survey reports

Manage contractors and ensure works are delivered on time, safely, and to quality standards

Drive KPIs including turnaround times, first-time fix & customer satisfaction

Oversee pre/post inspections to ensure compliance and sign-off standards

• ️ Support legal processes including pre-action protocols & joint inspections

️ Ensure full compliance with H&S legislation, CDM, and council policies

Manage budgets and maintain cost-efficient delivery

️ Maintain clear documentation and provide regular client reports

Engage residents, manage expectations & resolve complaints

Identify improvements to reduce repeat defects and future claims

• ️ Essential Requirements

SMSTS (Site Management Safety Training Scheme) – mandatory

Full UK Driving Licence – required

What We're Looking For

Experience in disrepair or housing maintenance management

Strong knowledge of housing compliance & regulations

Confident managing contractors & stakeholders

Ability to handle multiple priorities in a fast-paced environment

Commercial awareness and focus on quality outcomes

What's in it for You?

Competitive salary

Career progression opportunities

️ Impactful public sector work

Supportive team culture

Make a real difference to housing standards in Croydon—join WPS today!

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme