Clerical Officer - USC Team

The job vacancy is for a Clerical Officer in the Dermatology Department working with the 'Urgent Suspected Cancer Team'. This is a exciting opportunity to work with the USC Team (Urgent Suspected Cancer). It is a fast paced, rewarding job. You will carry out general admin tasks, prepping of notes for clinics, booking patients in over the phone, sending letters and accepting referrals. The systems that are used are Connect system with is a trust wide system, Infoflex and ICE systems. The team is situated within the Dermatology outpatients.

• Provide occasional reception service to patients (including admitting, departing and updating outcome of appointments)
• Preparation for clinics.
• Telephoning patients to book their appointment /remind them of the appointment they have booked and what type of appointment it is.
• Contact patients to arrange/ book outpatient face-face, telephone updating these on the trust EPR system.
• Undertake administration functions for the department, such as scanning, telephone messages, ambulance and clinic/daycase bookings, text reminders, filing in patient notes, generic email (writing and reply), incoming post and small parts deliveries, etc.
• Undertake accurate recording / inputting and amending of data and new referral input within Trust information systems.
• Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
• Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.
• Input and outcome in the Infoflex system.
• Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.
• Work on a rota basis to cover reception duties on a Tuesday and Wednesday working 12-8pm, roughly every 12 weeks.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

For further details / informal visits contact: Name: Angela Dawson Job title: Admin and Clerical Supervisor Email address: ***email_hidden*** Telephone number: 0114 271 1714

I am happy for you to contact me on email or phone if you would like more information or to look around the department.

Many thanks

Angela Dawson