Bank Recovery Support Worker

Bank Recovery Support Worker

The Nelson Trust is a charity dedicated to supporting people affected by addiction and trauma to build safer, more stable futures. Within our residential women’s service in Stroud, we offer trauma-informed care in a structured, supportive environment where recovery can begin and lives can be rebuilt.

Our approach is shaped by years of experience and colleagues with lived experience, creating a culture grounded in empathy and real insight, enabling us to support both practical needs and lasting recovery.

We are looking for Bank Recovery Support Workers to join our team, providing flexible, compassionate support to women in residential treatment as part of a wider, supportive team.

What does that look like day to day?

Supporting recovery means being there in practical and meaningful ways, including:

• Supporting everyday needs such as housing, finances and health, helping build stability beyond treatment
• Encouraging engagement with the recovery programme and offering consistent support day to day
• Providing a visible, reassuring presence across the residential houses
• Responding calmly to challenges, including offering support in moments of crisis or distress
• Supporting with practical tasks such as medication, appointments and transport when required

What you’ll bring to the role

Working in a bank capacity requires flexibility, reliability and a strong sense of care. We are looking for someone who brings:

• Flexibility to work shifts as needed, providing reliable support when it matters most
• The ability to build trusting, respectful relationships while maintaining clear boundaries
• Understanding of addiction, trauma, or working with people experiencing adversity
• A calm, non-judgemental approach, with the ability to respond thoughtfully under pressure
• Strong communication skills and willingness to learn and develop within the role
• A full driving licence and willingness to travel when required

How we support you

We recognise the value of flexible roles and the contribution bank staff make to our services, and we are committed to supporting you as part of the team.

• Salary: £13.45 per hour
• Flexible working to suit your availability
• Access to training and development opportunities
• Support from a welcoming and experienced team
• Employee assistance and wellbeing support
• Blue Light Card discounts
• Refer a Friend scheme

This role will close once a suitable candidate has been appointed. Applications will be reviewed as they are received.

If you are committed to promoting and safeguarding the welfare of our clients and have a flexible approach to work, we would love to hear from you. Join us in making a difference in the lives of those seeking recovery.

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.