Global Head of Facilities Management

ABOUT THE ROLE

We are seeking an experienced and forward-thinking Global Facilities Manager to lead the delivery, transformation, and governance of facilities management across our international property portfolio. Based at our Oxford head office, this role holds direct responsibility for facilities operations within our 300,000 sq. ft UK headquarters, leading a team of site operations professionals to ensure a safe, efficient, and high-performing workplace. The role also oversees facilities management delivery across smaller UK locations, including sites in Oxford and Kettering.

A key priority will be the transformation of our UK facilities operation through the successful implementation and optimisation of a full CAFM (Computer-Aided Facilities Management) solution. The successful candidate will bring strong experience in digital FM systems, using data and technology to drive operational efficiency, improve reporting, and enhance service delivery.

Beyond the UK, the role has global oversight of facilities management activities across our international estate. This includes setting consistent global standards for service delivery, documentation, compliance, and continuous improvement, while working with locally managed teams and providers. The role will establish robust performance frameworks, ensuring alignment to these standards and driving adoption of digital and data-led approaches across all regions. Close collaboration will also be required between this role and our Health & Safety, PMO and Transactional leadership to ensure a seamless approach to our estate.

The Global Facilities Manager will also play a critical role in advancing sustainability across the estate, supporting the delivery of environmental targets and embedding best practice in energy, carbon, and asset management. A strong focus on health, safety, and incident management is essential, alongside responsibility for ensuring all facilities-related documentation, records, and regulatory compliance requirements are maintained to the highest standards. This is a high-impact role requiring a candidate with demonstrable experience in managing diverse property portfolios, leading operational teams, and driving transformation within complex, multi-site environments.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Essential:

• Proven experience managing facilities within complex, multi-site and international environments (or a large-scale, complex national portfolio).
• Comfortable working across diverse cultures and geographies, with the ability to build strong relationships and adapt your approach to different regional and cultural contexts.
• Able to flex between strategic oversight and operational detail, scaling your approach to match the complexity and demands of the task at hand.
• Strong leadership capability, with experience managing and developing operational teams and contributors in a matrix structure
• Able to influence and work with senior stakeholders as a trusted partner.
• Experience of budgetary management and capital planning.
• Detailed knowledge of implementing and operating planned preventive maintenance regimes.
• Able to construct and operate complex asset management plans to aid capital planning.
• Demonstrated expertise in implementing and optimising CAFM systems and driving digital transformation end to end.
• Data-driven approach, with the ability to analyse information and translate insights into practical improvements.
• In-depth knowledge of facilities management best practice, including hard and soft services, compliance, and risk management – and able to build robust operations.
• Experience of working within both insourced and outsourced delivery organisations.
• Strong understanding of health & safety requirements, with experience in incident management and maintaining safe working environments.
• Good knowledge of sustainability in real estate, with the ability to drive improvements in energy, carbon, and environmental performance.
• A fastidious eye for detail related to front of house services.
• Highly organised, with strong attention to detail and experience managing compliance and documentation requirements.
• Tenacious, proactive, self-sufficient and able to drive fundamental operational change.
• Experience of contract performance management and vendor selection methodologies.
• Proactive, adaptable, and solutions-focused, with a continuous improvement mindset and ability to drive change.
• IWFM Level 4–5 Diploma (Institute of Workplace and Facilities Management) or equivalent / or strong evidence of being able to operate at this level.
• NEBOSH National General Certificate (NGC) or equivalent.

Desirable:

• Experience in workplace design projects, with an outcome focused approach.
• Previous experience in a regulated or heritage estate environment.
• Experience with implementing and maintaining PPM methodologies such as SFG20.

BENEFITS

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of private medical insurance, a car/allowance, and a management bonus.

Please see our Rewards and Recognition page for more information.

QUERIES

Please contact ***email_hidden*** with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Division:Group Operations Department:Property & Facilities Closing Date:20 July 2026 Salary:Dependent on skills and experience Location:OUP UK - Oxford Postcode:OX2 6DP Full Time / Part Time:Full Time Ref:5106