Advice Service Manager

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Advice Service Manager

Hours: Full-Time (37 hours per week)

Contract: Permanent

Salary: £36,887.00 per annum, pro rata

Location: Ilkeston (hybrid mix of home and office working)

About The Role

We're looking for highly motivated, committed and experienced individual to join our existing Management Team as an Advice Service Manager.

In this role you will take the lead on managing assigned advice services, projects and the staff working on these, as well as contributing to the running of our wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics.

We are looking for someone with strong and wide-ranging advice knowledge, an understanding of the holistic services offered by CADD, and the ability to thrive in a fast-paced environment. There is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to our offices when required.

Who We Are Looking For

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (essential)
• A background in Help to Claim or Energy Advice (preferred)

What We Offer

We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation. Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.