Head of Operations

Head of Operations – Cleaning & Hygiene

North of England | Senior Leadership Opportunity

We're looking for an experienced Head of Operations to lead a high-value portfolio of cleaning and hygiene contracts across the North of England.

This is a senior, business-critical role with full accountability for performance, people, and profitability across a complex, multi-site environment. You'll work at both a strategic and operational level, shaping service delivery while building strong, long-term client partnerships.

The Role

You'll take ownership of a strategically important portfolio, ensuring consistent service excellence while driving commercial performance and growth.

Working closely with key clients, you'll lead performance reviews, strengthen relationships, and maintain a clear focus on retention, NPS, and contract outcomes. Alongside this, you'll support mobilisations, tenders, and new business activity, playing a visible role in the continued growth of the business.

What You'll Be Doing

You'll lead and develop a team of Contract Managers across a geographically dispersed region, creating a high-performing, accountable culture.

Your focus will include:

• Owning P&L performance, driving margin and cost control
• Ensuring consistent service delivery and contract compliance
• Leading key client relationships and review meetings
• Using data and insight to improve efficiency and performance
• Supporting growth through tenders and mobilisation activity

You'll also act as a senior ambassador—representing the business with credibility, handling challenges professionally, and driving continuous improvement across your portfolio.

What We're Looking For

We're looking for someone already operating at senior level within a large, complex, multi-site environment—ideally cleaning, FM, or a similar service-led business.

You'll bring a strong track record of:

• Delivering commercial results and margin improvement
• Leading dispersed teams at scale
• Managing high-profile client relationships
• Driving change through a data-led, performance-focused approach

Just as importantly, you'll be a visible and engaging leader who can influence at all levels and create a culture that people want to be part of.

Why This Role

This is an opportunity to lead a critical, high-profile portfolio within a large and sophisticated organisation—giving you real scope to shape performance, influence strategy, and deliver measurable impact.