Graduate Environmental Science customer engagement assistant- Alton office

Company Description

Plantwork Systems Ltd (PWS) delivers water and wastewater treatment solutions with a strong focus on sustainability, innovation, and cost efficiency. The company designs and implements both large- and small-scale treatment facilities, providing measurable improvements in the efficiency and quality of water and effluent treatment. PWS combines in-house design and delivery expertise with practical experience in operation, maintenance, and asset management. The team’s multidisciplinary knowledge offers early-career professionals exposure to both technical and customer-facing aspects of the industry. Candidates can learn more or connect with PWS via ***email_hidden***.

Role Description

The Graduate Environmental Science Customer Engagement Assistant role is a Part-time, on-site position based at the Alton Office. In this role, the assistant supports customer engagement activities by responding to inquiries, providing product and service information, and maintaining positive relationships with clients and partners. Day-to-day tasks include assisting with stock control and order tracking, preparing basic documentation and reports, and supporting sales and training activities related to water and wastewater treatment solutions. The role involves communicating technical information in clear, accessible language, coordinating with internal teams, and helping ensure smooth delivery of projects and services. The position is designed for graduates seeking to apply environmental science knowledge in a commercial and customer-focused setting.

Qualifications

• Strong customer service skills, with a focus on responsiveness, professionalism, and building long-term relationships.
• Clear and confident communication skills, including the ability to explain technical concepts to non-technical audiences.
• Experience or aptitude in stock control and basic administrative coordination to support efficient operations.
• Interest or experience in sales and client support within a technical or environmental services context.
• Ability to assist in delivering training or product demonstrations for customers and colleagues.
• Bachelor’s degree (or equivalent) in Environmental Science, Environmental Engineering, Chemistry Biochemistry or a related discipline.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with standard office software (e.g., email, spreadsheets, word processing) and willingness to learn internal systems.
• Motivation to develop knowledge of water and wastewater treatment processes and sustainability-focused solutions.
• Ability to work collaboratively with multidisciplinary teams and demonstrate a proactive, solution-oriented approach.