Client Services & Print Production Coordinator (National & West End Accounts)

About the Role

Are you highly organised, proactive, and ready to handle a fast-paced national operation? We are looking for a Client Services & Production Coordinator to join our busy team in Halesowen.

You will be the administrative heartbeat of our print operations, managing production schedules and client relationships for major theatres and venues across the UK, with a significant focus on prestigious London and West End productions. From regional theatres to long-running West End shows, you will ensure that every programme is delivered on time, to spec, and to the highest standard. If you thrive on keeping multiple moving parts on track and want to manage high-profile accounts on both a regional and national stage, we want to hear from you.

Key Responsibilities

• National & West End Programme Coordination: Maintain and update production schedules for venues nationwide and across London, working at least three months in advance. Manage critical dates for cast changes (e.g., managing complex 14-week cast rotations for major shows) to ensure print runs are perfectly timed.
• Production Management: Raise purchase orders, manage supplier schedules, and oversee the flow of artwork to ensure print deadlines are met. You will coordinate deliveries for venues across the country and handle urgent reprints when demand spikes.
• Client & Venue Liaison: Act as a key point of contact for UK venue managers, London producers, and commercial clients. Provide rapid, helpful support by email and telephone—ensuring our clients feel supported whether they are down the road or in the heart of the West End.
• Commercial Support: Manage production for our wider portfolio of commercial clients, from gathering quotes and estimates to seeing jobs through to final delivery.
• Administrative Excellence: Maintain accurate job files, archive production records, and track monthly sales figures. You will ensure our internal "job bags" are always up-to-date and compliant.

What We Are Looking For

• A "Can-Do" Coordinator: You have a background in client services or account handling and possess a naturally structured approach to the working week. You love checklists and managing repeating weekly/monthly tasks effortlessly.
• Excellent Communication: You are comfortable communicating across several levels—internally with our production team and externally with theatre managers and West End producers. Your telephone and email manner is friendly, outgoing, and professional.
• Agility & Pace: We work in a dynamic industry. You are comfortable responding to urgent inquiries quickly (our standard is within two hours) and handling the fast-moving nature of theatre production (including flexibility to support live show demands out-of-hours when needed).
• Tech-Savvy: You are highly competent with Microsoft Office (Excel, Word, and Outlook) and quick to pick up new internal systems.
• Relationship Builder: You can demonstrate where you have added value to a client or supplier relationship. We provide full product training, but your ability to manage people and expectations is essential.

What We Offer

• A critical role in a tight-knit, supportive, and ambitious team.
• Deep exposure to the exciting commercial theatre and print production sectors across the UK and London.
• Full training on our products and workflows.
• Competitive salary (dependent on experience).

To Apply: Please send your CV and a brief cover letter to Jim (***email_hidden***) explaining why your organizational skills make you the perfect fit for this role.