Outpatient Receptionist & Administrator

Job Overview

Provide a warm, welcoming first point of contact while delivering efficient reception and administrative support to the Neurology Outpatient Service.

You’ll play a key role in ensuring clinics run smoothly, supporting clinicians and patients alike, and contributing to a positive, well‑organised patient experience as part of a friendly and supportive team.

Main duties of the job

Provide a professional reception and administrative service, including welcoming patients, managing enquiries, maintaining accurate records on Millennium, coordinating appointments, and supporting patient care through effective communication with clinical teams and external services.

Provide administrative support to the Neurology service, including clinic preparation, patient documentation, data quality checks, and general office duties, working collaboratively with clinical and secretarial teams to support efficient service delivery.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Detailed Job Description And Main Responsibilities

A detailed job description is attached, highlighting the main duties and responsibilities of the role.

Person specification

Qualifications

Essential criteria

• Good IT Skills

Desirable criteria

• Customer Care Training

Knowledge and Experience

Essential criteria

• Any previous reception and/or administrative experience

Desirable criteria

• Previous NHS reception / administrative experience

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• JD B2 Neurology Receptionist & Administrator (PDF, 601.9KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Victoria Moore Job title Neurology Lead Secretary Email address ***email_hidden***