Client Manager

At WorkNest Secure, the Client Manager will take ownership of a portfolio of accounts, managing mid-level retention and growth targets across our client base.

This role is less about years of experience and more about attitude, drive, and a willingness to learn and develop within a fast-paced cyber security environment.

The focus is on building strong, trusted relationships with clients, ensuring exceptional service and satisfaction, and driving account growth through renewals, upsell, and cross-sell opportunities.

This is a development-focused role for someone ambitious, proactive, and eager to grow a long-term commercial career within WorkNest Secure.

Key Responsibilities

Client Portfolio Management

• Manage a portfolio of clients, ensuring their satisfaction, retention, and growth.

• Carry a mid-level target, contributing to team goals through renewals and account expansion.

• Act as the day-to-day contact for assigned clients, building strong and trusted relationships.

• Identify opportunities for upsell and cross-sell, bringing additional value to clients.

• Support client meetings, reviews, and renewal conversations with guidance from senior colleagues.

Revenue Growth & Attraction

• Work to consistently achieve retention and growth targets.

• Proactively identify risks of churn and support strategies to protect accounts.

• Contribute to commercial negotiations and renewals, developing skills in deal handling.

• Keep CRM records accurate and up to date to provide full visibility of pipeline and forecasts.

Collaboration & Team Contribution

• Work closely with the Client Management Team Leader for coaching, mentoring, and development.

• Learn from and support senior colleagues, shadowing key accounts where appropriate.

• Collaborate with Product, Operations, and Service Delivery to ensure excellent client outcomes.

• Partner with Marketing to follow up on campaigns and ABM activity.

• Share best practice and contribute to a positive, ambitious team culture.

Professional Development

• Take ownership of personal development, actively engaging in feedback and training.

• Build knowledge of the sector and continuously improve account management skills.

• Demonstrate ambition and readiness to progress into more senior roles.

Skills & Attributes

• Previous cyber security experience is desirable.

• More important is a positive attitude, strong work ethic, and willingness to learn.

• Motivated by targets and comfortable working in a commercial environment.

• Strong communication skills with confidence in building client relationships.

• Organised and disciplined, with strong attention to detail in managing accounts and pipeline.

• Curious and eager to learn about the cyber security and technology sector.

• Resilient and adaptable, with the drive to deliver results.

• Willingness to travel for client meetings and events as required.

Education

• Bachelor’s degree in Business, Marketing, or a related field, or relevant account management experience.

• Equivalent practical experience will also be considered.

Benefits

• 25 days annual leave plus birthday leave

• Company pension

• Subsidised gym membership

• Employee benefits platform

• Regular team events

• Private healthcare (individual cover)

• Learning allowance of £100 per annum for personal development

• Flexible working policy

If you're ambitious, motivated, and looking to build a long-term career in client management within a fast-growing cyber security business, we'd love to hear from you. Join WorkNest Secure and help us grow strong, lasting client partnerships.