Customer Experience Co-ordinator

Customer Experience Coordinator

Location: Reading

Company: Lumina Learning

Type: Permanent

Create exceptional experiences that make every client feel supported from day one

At Lumina Learning, we help people deepen their selfawareness and transform how organisations work. As a Customer Experience Coordinator, you’ll be at the heart of that mission—making sure every client and practitioner feels informed, supported, and confident at every step of their journey with us.

You’ll be the first point of contact for enquiries, the organiser behind smooth‑running events, and the person who keeps our customer experience running like clockwork. If you love helping people, staying organised, and making things feel effortless for others, this role is for you.

What you’ll be doing

Support clients and practitioners with confidence

· Be the friendly first point of contact for incoming enquiries

· Respond quickly, professionally, and helpfully across email, phone, and internal systems

· Escalate more complex queries to the Customer Experience Manager when needed

· Keep accurate records and ensure service standards are consistently met

Helping deliver seamless events and programmes

· Coordinate bookings, logistics, materials, and communications

· Work closely with internal teams to ensure clients have everything they need

· Prepare and distribute event resources

· Manage stock levels for merchandise and event materials

Keep our operations running smoothly

· Follow established processes and suggest improvements

· Support system updates, testing, and data maintenance

· Share insights on recurring issues to help strengthen our customer experience

What you’ll bring

· A confident communicator who enjoys helping people

· Strong organisation and attention to detail

· Experience (or clear interest) in customer service, coordination, or administration

· Ability to manage multiple tasks and stay calm under pressure

· A proactive, “can‑do” attitude

· Curiosity and willingness to learn—especially in people development

· Digital confidence across multiple tools and platforms

Why join Lumina Learning?

· A culture built on growth, self‑awareness, and meaningful impact

· A supportive team where you’re trusted to take ownership

· A clear pathway to grow your career in customer experience and operations

· Work that genuinely helps organisations and people thrive

Who this role is perfect for

• Early‑career professionals who love helping others with 1–3 years’ experience in a customer service, customer experience, coordination, or administrative role.
• Natural organisers who enjoy keeping things running smoothly
• Positive, people‑focused individuals who want to grow in a fast‑paced, supportive environment
• Has the right to work in the UK

Ready to make your mark?

If you’re motivated by creating smooth, positive experiences and supporting clients to succeed—we’d love to hear from you.

Apply now and help us deliver exceptional experiences at Lumina Learning.

To apply for the role, please complete the application form and upload your CV here.

You'll also be invited to complete the two of our psychometric questionnaires. There's no need to complete these unless we've let you know you're progressing to the next stage.

If you have any questions, please contact ***email_hidden***