Advice Session Worker

How we use cookies to help you

It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.

As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.

You can find out more about the cookies we use.

How we use cookies to help you

We use essential cookies to make our site work.

We'd Also Like To Use Some Additional Cookies To

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

Find out more about how we use cookies and keep your data safe.

Choose cookies

You’ve accepted additional cookies. You can change your cookie settings at any time

You’ve rejected additional cookies. You can change your cookie settings at any time

As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.

What Your Day-to-day Will Look Like

• Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
• Listening to clients, exploring their options and helping them make informed decisions about their situation.
• Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
• Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
• Keeping accurate, up-to-date records on our case management system.
• Signposting and referring clients to the right internal and external services.

About You

• Strong communication skills across written, verbal, and digital channels.
• A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
• Good time management and the ability to juggle competing priorities under pressure.
• Confidence with digital tools, and comfort working with numbers.
• A team-player mindset, with the ability to work independently when needed.
• A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
• Respect for and openness to diverse views, values, and cultures.
• Ability to travel to locations across Leicester.

Hours

Wednesday: 9am-5pm

Thursday: 9-1:30pm

Friday: 9am-1pm