Application Support Analyst

Do you have hands-on experience supporting business-critical applications and resolving technical issues? Looking to apply your skills and grow your career within a forward-thinking housing organisation? If so, join us as an Application Support Analyst , where you'll play a key role in keeping our systems running smoothly and efficiently.

As an Application Support Analyst you'll be responsible for ensuring our colleagues have access to the tools and systems needed to deliver services to internal and external customers, by:

Acting as 2nd and 3rd line support for key business systems, and being the system and process expert for the business use of these systems.

Working with the IT Service Desk team to share knowledge and best practices, empowering the Service Desk to resolve simple system issues at first contact.

Working with technology and non-technology colleagues to identify and engage with stakeholders to understand business strategy and demands; participating in user groups aligned to key business systems.

Supporting the Application Support Manager to plan and deliver upgrades and implementations - ensuring appropriate development and test environments are prepared, and release programmes are managed to agreed dates.

You'll join an established and supportive Business Solutions team who are in the midst of delivering several high-profile projects and system upgrades which you'll play an integral part in.

Interested? Please read on to find out who we're looking for.

Our ideal candidate: We're seeking a self-motivated and credible professional with the following qualifications, skills and experience:

Educated to degree level in a relevant field or have significant practical experience at this level

ITIL Foundation certified, and an Application Key System Support certification

Experience of working as a 2nd and/or 3rd line Analyst or similar role, with exposure to Housing Management applications, particularly Northgate

Experience of application configuration, coding and testing, as well as the ability to design, evaluate and implement changes / minor developments and participate in project meetings as the technical SME.

As a smart working organisation, you can expect a balance of working from the office (Birmingham, Bath Row) and from home. Typically, you'll be working from the office 3 days per week and 2 days per week from home.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work 2026 list, within the Big Organisations category (The Times).

Interested? Click on "Documents" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a current CV and covering letter, which show us that you have what it takes to make a success of the role. Please note, we cannot accept an application without a cover letter.

The closing date is Friday 10th July . Assessments for this role will be held in person at our Birmingham, Bath Row office across week commencing 20th July 2026. Please be advised however, that we may close earlier than this date, dependent on the volume of applications that we receive.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.