Administrator / Domiciliary Carer

Continuity Care, based in Cheltenham since 2011, is a premium agency specialising in matching live-in carers to clients needing personalised home care, including companionship, personal care, respite, and complex disability support. Serving elderly, frail, and disabled individuals, we provide one-to-one care as an alternative to residential homes. Our core values are compassion, trust, attention to detail, and preserving client independence.

We are seeking a dedicated Administrator / Domiciliary Carer for a hybrid role combining administrative tasks with hands-on care, requiring organisation, compassion, and adaptability. This role supports efficient office operations and delivers exceptional client care, ensuring wellbeing and dignity at home. Join us to make a positive impact in a dynamic environment.

Responsibilities

• Provide comprehensive administrative support including data entry, client record management.
• Coordinate the matching process between live-in carers and clients based on specific health conditions, lifestyle, and personal preferences.
• Serve as a primary point of contact for clients, carers, and healthcare professionals to facilitate seamless communication.
• Conduct domiciliary care duties such as assisting clients with personal hygiene, medication reminders, meal preparation, cleaning and companionship.
• Monitor and report any changes in clients’ health or wellbeing to the appropriate parties promptly.
• Ensure compliance with all relevant health and safety regulations and company policies during home visits and office work.
• Support the management team with day-to-day operational tasks and contribute to continuous improvement initiatives within the agency.
• Maintain accurate and up-to-date records in accordance with data protection and confidentiality standards.

Requirements

• Previous experience in an administrative role, preferably within health, social care, or a related sector.
• Practical experience or qualification in domiciliary or live-in care.
• Strong organisational and multitasking abilities with keen attention to detail.
• Excellent communication skills for liaising with clients, carers and other staff.
• Compassionate and patient approach with a genuine commitment to client independence and wellbeing.
• Ability to handle confidential information with discretion and maintain professional boundaries.
• Proficiency in using office software and database management systems.
• Flexibility to work both in an office environment and provide care support in clients' homes as required.

Benefits

• Training & Development
• A meaningful role in a close-knit, values-led team
• Variety — no two days are the same
• Opportunity to grow your skills across both care and business operations
• Competitive salary dependent on experience